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Add me to the no upload list

Last week it was an on/off problem, this week its little to no upload.

If Admins & the help desk staff can see there is a problem on their system, why is it that when "we" check online or do kit tests, they say there isn't?

Like lots of people, I'm working from home (and have been for over 15 months) so broadband isn't a luxury, it's a necessity.

Telling me to use my 'phone as a hotspot assumes A: That I have a smartphone & B: That my allowance is unlimited, it isn't, I pay just over £6 a month and normally my usage in next to nothing. It will run out soon if things don't improve and get more reliable.

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Re: Add me to the no upload list

Firstly, have you checked first for “known network faults”

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

If nothing shows, try calling it in as a fault (free on 150 VM line - or 0345 454 1111 others - national rate) and see what they say when they test your connection. If they say it’s a known fault, make sure you get a fault reference number so VM staff can quickly tell you of any updates


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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