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Wayfal
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Absolutely Terrible Connection

Hello

I am in the Sale M33 area on Belmont road and my household's internet is getting worse and worse. The account holder has a 60Mbps contract but we would be lucky to get 1-10Mps which is pitiful.

Checking speeds on my computer using a LAN cable its show the above speed and also 170ms jitter on the line. So using video/voice calling, uploading files and other online applications is just unbearable now. Its been pretty bad since the first lockdown but now the second one has it the internet is pretty much pointless due to its speed we have and that isn't going to work when there is 5 in the house that uses it. Virgin Media did send over the newest HUB box along time ago but that's done nothing to help. They even sent CAT6 cables but they were puny in length, we needed like 2 and 5-metre cables, not 1.

We are paying for 60Mbps but only get 1-10...., we need a technician to come to our area or something to fix this.

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legacy1
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Re: Absolutely Terrible Connection

their is no 60M tier by VM any more.

boot the hub in modem mode with a clean PC and see how the connection is.

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Wayfal
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Re: Absolutely Terrible Connection

We have had the contract for a very long time, we got it back when 60Mbps was on offer, not that we really ever got that amount that often.

Getting a Router to plug into the Hub if I turn Modern mode on isn't an option for us mainly space-wise.

Like for the past two hours, it finally went back up to about 20-40Mbps then shot straight down as of the time of this reply with now the ping being a 210.

Its the line that is bad not the router as we have had 3 different routers and is always been like this but to a much manageable degree but now this is just getting stupid. As in we would get a low speed but enough that we can still do are stuff but now it's so low we are struggling to load things up on the TV box and on our computers/phones.

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Alex_RM
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Re: Absolutely Terrible Connection

Hi Wayfal,

 

Thanks for posting and sorry to hear you're having some issues with the connection.

 

I've been able to locate your account using your forum details- the hub looks to be within the specifications we would expect.

 

Can you confirm if the device you're using has a Gigabit NIC (Network Interface Card) ?

 

Alex_Rm

 

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Wayfal
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Re: Absolutely Terrible Connection

When you mean device im presuming you mean computer/laptop....

Inside my computer, I do have an Asus WIFI PCI card. I mainly use my Powerline Adapter in the wall socket that is plugged via LAN into my Motherboard as it keeps a more consistent connection and speeds than WIFI. The other Powerline is downstairs in a plug with a LAN cable connected to the SuperHub 3 so I get a LAN connection using the copper wiring in are walls.

None of these issues I'm having with my connection is are devices.

Its Virgins servers, I did a traceroute:

1 5 ms 6 ms 4 ms 192.168.0.1
2 76 ms * 35 ms 10.53.38.101
3 261 ms 96 ms 407 ms bagu-core-2a-xe-4110-0.network.virginmedia.net [80.5.161.1]
4 * * * Request timed out.
5 82 ms 86 ms 34 ms 86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]

Fix the issue..

Are contract ends at the end of the month, we are currently looking at other ISP's

The worst thing about Virgin Media is you can only call them when you want to upgrade, anything else is just endly hold music.

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MikeRobbo
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Re: Absolutely Terrible Connection

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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