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Pigglesberg
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A slug is faster than my braodband...

Hi

For the last 4/5 days now my broadband speed has been dire. I use an ethernet connection direct into my computer and I am getting speeds of anywhere between 5 and 25mbps. I am paying for 200MB and at the minute getting nowhere near it. I have ran the test etc on the hub, reset it but still no joy.

Can somebody please help me with this as my wife and I work from home and it is affecting our business.

Many thanks,

Jonathan

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Anonymous
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Re: A slug is faster than my braodband...

Could you access your router using http://192.168.0.1/ . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

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Pigglesberg
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Re: A slug is faster than my braodband...

Hi Carl

I may have to send in a few stages as for some reason it keeps flashing up with an error!

Cheers,

Jonathan

20/07/2020 23:27:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/07/2020 10:40:29 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/07/2020 15:49:48 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/07/2020 08:10:53 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/07/2020 08:10:53 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

16/07/2020 05:43:0 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/07/2020 06:07:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/07/2020 04:40:58 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/07/2020 04:40:58 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/07/2020 04:55:34 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/07/2020 11:38:51 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

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Pigglesberg
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Re: A slug is faster than my braodband...

ChannelFreqPowerSNRModulationChannel ID
14510000007.638256 qam40
22670000006.538256 qam17
32750000006.538256 qam18
42830000006.938256 qam19
52910000007.138256 qam20
62990000007.638256 qam21
73070000007.638256 qam22
83150000007.938256 qam23
9323000000838256 qam24
103310000007.938256 qam25
113390000007.838256 qam26
123470000007.838256 qam27
13355000000838256 qam28
143630000008.138256 qam29
15371000000838256 qam30
163790000007.938256 qam31
173870000007.938256 qam32
183950000007.838256 qam33
194030000007.438256 qam34
204110000007.438256 qam35
214190000007.538256 qam36
224270000007.438256 qam37
234350000007.338256 qam38
244430000007.438256 qam39
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Tom_F
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Re: A slug is faster than my braodband...

Hi Pigglesberg, sorry for the delay getting back to you - and the connection issues you've experienced as well. 

 

Checking things over from here today everything appears to be OK - there's no known faults or obvious issues. I appreciate your recent experience says otherwise though, so would be happy to arrange a tech visit for further investigation?

 

If you feel that's still required please get back to me via PM and we'll take it from there.

 

Tom 

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