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peterush1916
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A lack of ‘Oomph’ yet again.

Virgin Media have unfortunately failed to deliver with their ‘Oomph‘ package yet again!
 
My speeds are not as bad as some, but when you pay a company £141 per month, you expect what they guarantee on their website, which is 258 Mbs.
 
All I have repeatedly asked for, and so far haven’t got, is what I continue to pay good money for, nothing else.
 
Time to request a ‘deadlock’ letter.
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crany
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Re: A lack of ‘Oomph’ yet again.

if your paying £141 for just broadband there is something wrong with your bills and should phone support.

If it has been lower than the speed guarantee for 3 days in a row and they have not fixed it in 30day your best bet is to leave a deadlock letter will not get them to fix your speeds

 

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peterush1916
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Re: A lack of ‘Oomph’ yet again.

Hi Crany.

Thanks for your response.

There’s nothing wrong with my bills, as it’s not just the Internet that I’m paying £141 for. I’ve was with Diamond Cable and moved to NTL and then Virgin Media and have never missed a single payment and I really don’t want to leave. I keep getting told to try a wired test, but wonder why I need to when my so-in-law doesn’t and regularly gets 350 Mbs on his old iPhone with exactly the same Oomph package. (he lives 11 doors away from me, by the way and has more devices using his Internet). 

As I keep saying, all I want is the service I pay for, which I don’t think that too much to ask for. Do you?

 

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MikeRobbo
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Re: A lack of ‘Oomph’ yet again.

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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apcyberax
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Re: A lack of ‘Oomph’ yet again.

you need to test with a gigabit wired connection. VM do not guarantee wireless speeds. The speed guarantee will not be honored if you are using wireless. You need to test with a wired connection

Wireless can change from house to house or even from room to room in the same house so whats someone else gets even in the same house isn't something you can compare
crany
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Re: A lack of ‘Oomph’ yet again.

Ah i assumed you where using a ethernet cable as you mentioned the guarantee it clearly says "download speed provided from our network to your Virgin Media Hub" so if find your getting more than 50% to the hub or over ethernet you wont even be allowed to leave befor the contract ends.

sadly your chances of getting virgin to fix your wifi is slim to none, your best bet would be to try buying yout own router and maybe a access point or one of the mesh systems and see if that helps
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John_GS
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Re: A lack of ‘Oomph’ yet again.

Hi peterush1916

 

Thanks for posting and welcome to the community. 

 

My apologies for the lower than expected speeds.

 

There's no issues showing when I have checked the system. Can you do a wired non-console speedtest at speedtest.net for me with only this device connected to the internet?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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