There’s nothing wrong with my bills, as it’s not just the Internet that I’m paying £141 for. I’ve was with Diamond Cable and moved to NTL and then Virgin Media and have never missed a single payment and I really don’t want to leave. I keep getting told to try a wired test, but wonder why I need to when my so-in-law doesn’t and regularly gets 350 Mbs on his old iPhone with exactly the same Oomph package. (he lives 11 doors away from me, by the way and has more devices using his Internet).
As I keep saying, all I want is the service I pay for, which I don’t think that too much to ask for. Do you?
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.
Ah i assumed you where using a ethernet cable as you mentioned the guarantee it clearly says "download speed provided from our network to your Virgin Media Hub" so if find your getting more than 50% to the hub or over ethernet you wont even be allowed to leave befor the contract ends.
sadly your chances of getting virgin to fix your wifi is slim to none, your best bet would be to try buying yout own router and maybe a access point or one of the mesh systems and see if that helps