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Dominix
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Message 21 of 23
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Re: A great request for help.

Thats from the log when Hub was replaced:

01/01/1970 00:01:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2019 16:16:9noticeSW Download INIT - Via Config file
11/07/2019 16:18:46ErrorDisruption during SW download - Power Failure
11/07/2019 16:19:6noticeSW Download INIT - Via Config file
11/07/2019 16:20:55noticeSW download Successful - Via Config file

Im gonna restart it than few times to see if that gonna help.

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Dominix
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Message 22 of 23
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Re: A great request for help.

So I restarted hub to factory defaults  

but ye, nothing has changed.

So I think that only option is a engineer/tech guy visit to see what is going on.

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Forum Team
Forum Team
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Message 23 of 23
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Re: A great request for help.

Hi Dominix,

 

Sorry to hear you're experiencing broadband issues, I'll send you a Private Message asking for more details, please reply to it so I can run some diagnostics.

 

Thanks,

 

Lisa

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