94mb on 600mb service - SAME AS OTHERS

[mikelkite]

It's not my cabling (data centre worker here) it's not my PC, and it is the same on any wifi devices. Everything I test has been coming up 93-94mb down but 40 up. It appears VM is throttling the down speed for some reason for a lot of people. 

You have several people complaining about the speed ALL being the same 94mb down no matter what the service is, so it appears you have pushed a firmware that is faulty or have a problem with the downstream. 

I have all CAT 7 cabling - tested to know they are high quality cables, so it is not them - as the WIFI devices I have are also showing 94mb down. 

I have reboot the router, updated firmware's, rebooted the SH and it is still showing 94mb down. 

[legacy1]

Is Ethernet link speed showing 100Mb?

If by router mode you have two PC's connected to the hub and do a download is the speed split or each get under 100Mb?

also if you do a speed test Speedtest by Ookla - The Global Broadband Speed Test does the download latency high? 

Maybe VM have coded something in the hub firmware that no one was meant to know that a packet to the hub in router mode or modem mode can trigger a rate limit.

[mikelkite]

Speed is split across 2 machines when doing the test 100mb / 2 gettig 32 on one and 78 on the other, with 20/20 for upload

[mikelkite]

Day 2 - still only getting 94 down. This is unacceptable, I have rebooted everything - it's not even like it is at peak times as this was done just now at 10am. 

[mikelkite]

So VM doesn't see this is a problem, so it is an internal issue with them doing this for a reason. 

[mikelkite]

Another day - another day of NO UPDATE TO THE ISSUE 

Still getting 94mb down, rebooted the router and the hub and still nothing. 

Can someone from VM please address this

[mikelkite]

Can I get a response from a team member please, this is an ongoing issue which VM do not want to address. I am not alone in this issue and it is now hampering my business. 

Pinging 194.168.4.100 with 32 bytes of data:
Reply from 194.168.4.100: bytes=32 time=12ms TTL=61
Reply from 194.168.4.100: bytes=32 time=11ms TTL=61
Reply from 194.168.4.100: bytes=32 time=17ms TTL=61
Reply from 194.168.4.100: bytes=32 time=8ms TTL=61
Reply from 194.168.4.100: bytes=32 time=8ms TTL=61
Reply from 194.168.4.100: bytes=32 time=8ms TTL=61
Reply from 194.168.4.100: bytes=32 time=9ms TTL=61
Reply from 194.168.4.100: bytes=32 time=8ms TTL=61
Reply from 194.168.4.100: bytes=32 time=8ms TTL=61
Reply from 194.168.4.100: bytes=32 time=7ms TTL=61
Reply from 194.168.4.100: bytes=32 time=9ms TTL=61
Reply from 194.168.4.100: bytes=32 time=9ms TTL=61
Reply from 194.168.4.100: bytes=32 time=8ms TTL=61
Reply from 194.168.4.100: bytes=32 time=8ms TTL=61
Reply from 194.168.4.100: bytes=32 time=10ms TTL=61
Reply from 194.168.4.100: bytes=32 time=91ms TTL=61
Reply from 194.168.4.100: bytes=32 time=237ms TTL=61
Reply from 194.168.4.100: bytes=32 time=177ms TTL=61
Reply from 194.168.4.100: bytes=32 time=203ms TTL=61
Reply from 194.168.4.100: bytes=32 time=208ms TTL=61
Reply from 194.168.4.100: bytes=32 time=225ms TTL=61
Reply from 194.168.4.100: bytes=32 time=197ms TTL=61
Reply from 194.168.4.100: bytes=32 time=220ms TTL=61
Reply from 194.168.4.100: bytes=32 time=234ms TTL=61
Reply from 194.168.4.100: bytes=32 time=227ms TTL=61
Reply from 194.168.4.100: bytes=32 time=210ms TTL=61
Reply from 194.168.4.100: bytes=32 time=234ms TTL=61
Reply from 194.168.4.100: bytes=32 time=243ms TTL=61
Reply from 194.168.4.100: bytes=32 time=248ms TTL=61
Reply from 194.168.4.100: bytes=32 time=111ms TTL=61
Reply from 194.168.4.100: bytes=32 time=11ms TTL=61
Reply from 194.168.4.100: bytes=32 time=29ms TTL=61
Reply from 194.168.4.100: bytes=32 time=35ms TTL=61

[legacy1]

Your download latency is high so your being rate limited by Shaping Rate in the hub.

[mikelkite]

I can see the latency is high, the question is why has it started all of a sudden and limiting me to 100mpbs, which is the same issue that dozens of other people have been having in a thread going back from March.

This is now day 4 of this issue with no resolution in sight, it is making sharing internet almost impossible as 100MB across multiple devices is absolutely horrendous. 

[legacy1]

and what your link speed 100Mb or 1Gb on Ethernet?

If you reboot the hub and when its up and running what speed you get?