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sk09
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8pm-11pm Throttled Internet

Hi 

I'm seeing that internet is being throttled between 8pm and 11pm for the past week from speeds from 380mbps down to around 20mbps. Upload speed is not affected. This is frustrating especially when the football is on Amazon Prime and other people in the household is watching Netflix and YouTube. 

What's going on!

Thanks,

 

 

 

 

 

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Anonymous
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Message 2 of 26
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Re: 8pm-11pm Throttled Internet

VM do not throttle speeds.

Is this speed tested with a wired connection?
What speeds do you get with no other devices connected and just one wired connection?
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sk09
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Message 3 of 26
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Re: 8pm-11pm Throttled Internet

Hi 

Yes. This is with a wired device. I've got a bandwidth monitor on the router (it's in modem mode) and that confirms the speeds I'm getting during this window. 

Thanks. 

 

 

 

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Andrew-G
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Message 4 of 26
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Re: 8pm-11pm Throttled Internet

Set up a BQM.  Then post a link to a shared, live graph here.  It'll take 24 hours before the data's a full set, so it will be difficult to conclude much before then.

This may or may not confirm the nature of the problem, but it's a useful diagnostic tool.

Edit: And make sure that ICMP is enabled on the router.

 

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sk09
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Message 5 of 26
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Re: 8pm-11pm Throttled Internet

See live graph, internet is slower right now. only getting 180mbps with no one using the internet.

 

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/2a9d219a1c66ded682d4ed0dc1e69... 

 

 

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sk09
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Message 6 of 26
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Re: 8pm-11pm Throttled Internet

2a9d219a1c66ded682d4ed0dc1e694a56d75324c

speed has gone down to 180mbps with no one else using the internet

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Andrew-G
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Message 7 of 26
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Re: 8pm-11pm Throttled Internet

The BQM shows consistent packet loss, that'll account for the poor speeds.  

Let's see if we can spot a problem with power or noise levels: connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  All we need is the contents of the three titled Downstream, Upstream, Network log, and you'll need to post them as text, not screenshots or images.

Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

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sk09
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Re: 8pm-11pm Throttled Internet

 

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12907500003.240256 qam20
21387500003.240256 qam1
3146750000340256 qam2
4154750000340256 qam3
5162750000340256 qam4
6170750000340256 qam5
71787500002.740256 qam6
81867500002.540256 qam7
91947500002.540256 qam8
102027500002.740256 qam9
112107500002.940256 qam10
12218750000340256 qam11
13226750000340256 qam12
14234750000340256 qam13
15242750000340256 qam14
16250750000340256 qam15
172587500003.240256 qam16
182667500003.240256 qam17
192747500003.240256 qam18
202827500003.240256 qam19
212987500003.540256 qam21
223067500003.540256 qam22
233147500003.240256 qam23
243227500003.240256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9160
2Locked40.91000
3Locked40.3170
4Locked40.9180
5Locked40.9200
6Locked40.9210
7Locked40.3230
8Locked40.9320
9Locked40.3490
10Locked40.9100
11Locked40.980
12Locked40.3150
13Locked40.3120
14Locked40.370
15Locked40.9100
16Locked40.380
17Locked40.3150
18Locked40.3110
19Locked40.380
20Locked40.390
21Locked40.3270
22Locked40.9270
23Locked40.3230
24Locked40.9360

 

Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000048512064 qam2
25369994448512064 qam5
32580000046.5512064 qam4
43260000048512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0010

 

 
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sk09
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Message 9 of 26
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Re: 8pm-11pm Throttled Internet

Network Log

Time Priority Description
18/12/2020 20:15:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2020 16:25:2noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2020 16:25:2ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 20:34:36Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2020 12:03:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2020 11:04:22noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2020 11:04:22ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2020 19:08:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2020 23:55:23noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2020 23:55:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/12/2020 22:12:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/12/2020 12:47:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/12/2020 09:13:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/12/2020 09:13:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 05:49:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:13:26noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:13:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2020 15:05:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2020 09:13:25noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2020 09:13:25ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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sk09
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Message 10 of 26
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Re: 8pm-11pm Throttled Internet

2a9d219a1c66ded682d4ed0dc1e694a56d75324c

latest ping test

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