Hi all,
I posted a thread last April about my connection constantly dropping. Ended up speaking to someone from 3rd line who done some router changes splitting out 2.4ghz and 5ghz and a new router - which seemed to fix things.
Ref: https://community.virginmedia.com/t5/Networking-and-WiFi/Connection-Dropping/m-p/4221088#M277278
From just before Christmas, we've now had buffering on the TV when playing things on ITV Hub, YouTube on iPad and it's coming to the point now where emails won't load in and you have to wait 1 minute or so for the content to download.
I spoke to Virgin who got a tech out yesterday. About 5 years we got something installed to try and help with power drop outs, the tech yesterday couldn't work out why this was installed and he rung his boss. His boss said to unplug this power booster. Engineer yesterday couldn't find fault but said ping was originally 27 and he got it down to 17 after unplugging this.
He said this week another chap would ring me to discuss how it's went.
However, today it's even worse. I tried to call up to speak to Virgin and spoke to 1st line agent who wanted to log a 30 day speed complaint with OFCOM. I said it's not a speed issue, it's latency/dropping. Agent didn't understand. Said he would get a 2nd line agent to ring me within 4hrs. It's now been over 4hrs.
I thought it might be worth trying to come back to this forum to see if anyone has any ideas?
At this stage, and with the recent price hike, I am now thinking about another vendor. A competitor doing up to 900Mbps has just launched in my region so thinking of trying them unless Virgin can resolve this.