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Dabbs_joseph
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7mbs download speed & packet loss

I installed the hub 4 in our new flat but the router range is terrible giving only 8 mbs download in one bedroom and not connecting to the furthest bedroom which is 9 metres away. i will post the upstream and downstream in the comments below

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Dabbs_joseph
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Re: 7mbs download speed & packet loss

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

2533100000011.90000240.946209QAM25625
1021100000012.00000040.366287QAM25610
1121900000012.00000040.946209QAM25611
1222700000012.00000040.946209QAM25612
1323500000012.19999740.946209QAM25613
1424300000012.30000340.946209QAM25614
1525100000012.19999740.366287QAM25615
1625900000012.09999840.366287QAM25616
1726700000011.59999840.366287QAM25617
1827500000011.40000240.946209QAM25618
1928300000011.30000340.366287QAM25619
2029100000011.59999840.366287QAM25620
2129900000012.09999840.366287QAM25621
2230700000012.19999740.946209QAM25622
2331500000012.09999840.946209QAM25623
2432300000011.90000240.366287QAM25624
2633900000012.00000040.946209QAM25626
2734700000012.19999740.946209QAM25627
2835500000011.90000240.366287QAM25628
2936300000011.80000340.366287QAM25629
3037100000011.90000240.366287QAM25630
3137900000012.09999840.946209QAM25631
113900000013.59999840.946209QAM2561
214700000013.40000240.946209QAM2562
315500000013.19999740.946209QAM2563
416300000012.80000340.366287QAM2564
517100000012.30000340.946209QAM2565
617900000012.09999840.366287QAM2566
718700000012.19999740.946209QAM2567
819500000012.09999840.946209QAM2568
920300000012.09999840.366287QAM2569



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked40.946209230
10Locked40.36628780
11Locked40.94620950
12Locked40.94620970
13Locked40.94620990
14Locked40.946209100
15Locked40.36628730
16Locked40.366287120
17Locked40.366287170
18Locked40.946209170
19Locked40.366287230
20Locked40.366287200
21Locked40.366287250
22Locked40.946209240
23Locked40.946209190
24Locked40.366287240
26Locked40.946209250
27Locked40.946209230
28Locked40.366287340
29Locked40.366287320
30Locked40.366287320
31Locked40.946209500
1Locked40.94620900
2Locked40.94620910
3Locked40.94620910
4Locked40.36628720
5Locked40.94620940
6Locked40.36628740
7Locked40.94620930
8Locked40.94620940
9Locked40.36628770



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM2048759


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked4213.9925258970
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Dabbs_joseph
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Re: 7mbs download speed & packet loss

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000042.0205995120 KSym/sec64QAM9
23940000041.7705995120 KSym/sec64QAM12
34620000041.2705995120 KSym/sec64QAM11
45370000041.2705995120 KSym/sec64QAM10



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

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David_Bn
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Re: 7mbs download speed & packet loss

Good Afternoon Dabbs_joseph,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been experiencing especially slow speeds on Wi-Fi

 

I believe that you've called our team recently who have advised you of a possible outage that may be raised in your local area in the not too distant future. 

 

Please keep tabs on the service status checker, and hopefully if we do have any issues, effecting the local area, we can have them itemised and resolved in a timely manner

 

Kindest regards,

 

David_Bn

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