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WhiteHartMart
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600mbps service maxing out at 45mbps for last few days

As the title really - for the past few days (maybe a week) the maximum I can get on my connection (wired or wireless) seems to be around 45mbps - sometimes a lot lower.  Before the last few days, I could often get 500mbps plus?

Are there any issues in the area? I've tried resetting things with no improvement.

Thanks.

 

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WhiteHartMart
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Re: 600mbps service maxing out at 45mbps for last few days

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1411000000438256 qam1
24190000002.738256 qam2
34270000002.238256 qam3
44350000002.438256 qam4
54430000002.538256 qam5
64510000002.738256 qam6
74590000002.538256 qam7
84670000002.538256 qam8
94750000002.738256 qam9
10483000000338256 qam10
11491000000338256 qam11
12499000000338256 qam12
135070000002.740256 qam13
145150000002.738256 qam14
15523000000338256 qam15
165310000002.938256 qam16
175390000002.738256 qam17
185470000002.738256 qam18
195550000002.938256 qam19
205630000002.938256 qam20
215710000002.938256 qam21
225790000002.538256 qam22
235870000002.738256 qam23
245950000002.738256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.610
2Locked38.900
3Locked38.900
4Locked38.970
5Locked38.650
6Locked38.960
7Locked38.960
8Locked38.650
9Locked38.960
10Locked38.950
11Locked38.970
12Locked38.680
13Locked40.360
14Locked38.980
15Locked38.940
16Locked38.960
17Locked38.970
18Locked38.990
19Locked38.660
20Locked38.990
21Locked38.680
22Locked38.960
23Locked38.940
24Locked38.950
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WhiteHartMart
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Re: 600mbps service maxing out at 45mbps for last few days

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000048.3512064 qam1
25370000048.3512064 qam2
33940000047.5512064 qam4
44620000048512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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WhiteHartMart
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Re: 600mbps service maxing out at 45mbps for last few days

TimePriorityDescription31/12/2021 08:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 17:13:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:32:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:32:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:32:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:31:41Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:31:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:31:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:31:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:31:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/12/2021 17:03:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/12/2021 20:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/12/2021 21:25:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;24/12/2021 08:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/12/2021 23:17:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/12/2021 20:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/12/2021 06:40:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/12/2021 08:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/12/2021 04:54:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;13/12/2021 20:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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lotharmat
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Message 5 of 9
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Re: 600mbps service maxing out at 45mbps for last few days

Hub stats look fine..

Are there any issues noted on 0800 561 0061?



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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WhiteHartMart
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Message 6 of 9
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Re: 600mbps service maxing out at 45mbps for last few days

Seems my Hub suddenly has taken a dislike to modem mode.

Have gone back to router mode and speeds are fine (at least in one room of the house!). As soon as I put things back to modem mode, my speed gets capped at 45mbps again no matter how many times I reset?

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Gareth_L
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Message 7 of 9
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Re: 600mbps service maxing out at 45mbps for last few days

Hi WhiteHartMart

Sorry to hear about this 

Would you like me to take a look as it may be the Hub that is faulty 

Can I just ask when in modem mode, are you connecting a 3rd party device 

Gareth_L

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WhiteHartMart
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Message 8 of 9
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Re: 600mbps service maxing out at 45mbps for last few days

Thanks but all sorted now - the Hub 3 needed another restart or two and now its seems to have resolved the problem and I'm backing getting the expected speeds via my 3rd party router.

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Akua_A
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Re: 600mbps service maxing out at 45mbps for last few days

Glad to hear this @WhiteHartMart.

Please do not hesitate to contact us if you need any further help.

Thanks,

 

Akua_A
Forum Team



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