on 12-03-2021 21:47
Yet again very slow speeds at night, bqm from last night below along with router logs
https://www.thinkbroadband.com/broadband/monitoring/quality/share/a45434949700d3637a0940c274c6825af646e1c3-12-03-2021
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 4.5 | 38 | 256 qam | 25 |
2 | 203000000 | 0.5 | 36 | 256 qam | 9 |
3 | 211000000 | 0.5 | 36 | 256 qam | 10 |
4 | 219000000 | 0.5 | 36 | 256 qam | 11 |
5 | 227000000 | 0.2 | 36 | 256 qam | 12 |
6 | 235000000 | 0.4 | 36 | 256 qam | 13 |
7 | 243000000 | 0.7 | 37 | 256 qam | 14 |
8 | 251000000 | 1.4 | 37 | 256 qam | 15 |
9 | 259000000 | 1.5 | 37 | 256 qam | 16 |
10 | 267000000 | 2 | 36 | 256 qam | 17 |
11 | 275000000 | 2.2 | 37 | 256 qam | 18 |
12 | 283000000 | 2.7 | 37 | 256 qam | 19 |
13 | 291000000 | 3 | 37 | 256 qam | 20 |
14 | 299000000 | 3.7 | 37 | 256 qam | 21 |
15 | 307000000 | 3.7 | 37 | 256 qam | 22 |
16 | 315000000 | 4 | 38 | 256 qam | 23 |
17 | 323000000 | 4.4 | 38 | 256 qam | 24 |
18 | 371000000 | 4.4 | 37 | 256 qam | 26 |
19 | 379000000 | 4.3 | 37 | 256 qam | 27 |
20 | 387000000 | 4.4 | 37 | 256 qam | 28 |
21 | 395000000 | 4.4 | 38 | 256 qam | 29 |
22 | 403000000 | 4.5 | 38 | 256 qam | 30 |
23 | 411000000 | 4.5 | 38 | 256 qam | 31 |
24 | 419000000 | 4.6 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 65 | 232 |
2 | Locked | 36.6 | 96 | 265 |
3 | Locked | 36.6 | 128 | 223 |
4 | Locked | 36.6 | 157 | 274 |
5 | Locked | 36.6 | 227 | 217 |
6 | Locked | 36.6 | 142 | 235 |
7 | Locked | 37.3 | 132 | 268 |
8 | Locked | 37.3 | 115 | 262 |
9 | Locked | 37.3 | 110 | 307 |
10 | Locked | 36.6 | 170 | 270 |
11 | Locked | 37 | 195 | 229 |
12 | Locked | 37.6 | 167 | 241 |
13 | Locked | 37.6 | 107 | 247 |
14 | Locked | 37.3 | 119 | 252 |
15 | Locked | 37.3 | 82 | 280 |
16 | Locked | 38.6 | 91 | 210 |
17 | Locked | 38.6 | 98 | 208 |
18 | Locked | 37.6 | 64 | 361 |
19 | Locked | 37.6 | 86 | 222 |
20 | Locked | 37.6 | 100 | 233 |
21 | Locked | 38.6 | 73 | 266 |
22 | Locked | 38.6 | 89 | 196 |
23 | Locked | 38.6 | 98 | 196 |
24 | Locked | 38.6 | 106 | 184 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400187 | 44.3 | 5120 | 64 qam | 6 |
2 | 25800000 | 44.3 | 5120 | 64 qam | 8 |
3 | 32600068 | 45.8 | 5120 | 64 qam | 7 |
4 | 46199998 | 45.8 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 13-03-2021 12:14
Your router stats look fine but you have a lot of Post RS Errors which is concerning. Can't comment on your network log as you didn't add it 🙂 Your BQM shows the router was offline for a few hours, had you the router turned off or was the internet disconnected?
on 13-03-2021 17:24
thanks for the reply, did try my own router to see if that solved anything which it didnt, new bqm
https://www.thinkbroadband.com/broadband/monitoring/quality/share/a6f9633d685ab8c01a33d2fd572f682ef1ec8f93
13/03/2021 16:01:2 | Warning! | RCS Partial Service;;CM-QOS=1.1;CM-VER=3.0; |
13/03/2021 12:03:59 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;-QOS=1.1;CM-VER=3.0; |
13/03/2021 12:01:57 | Warning! | Lost MDD Timeout;-QOS=1.1;CM-VER=3.0; |
13/03/2021 12:01:52 | critical | SYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0; |
13/03/2021 12:01:52 | Warning! | RCS Partial Service;-QOS=1.1;CM-VER=3.0; |
13/03/2021 12:01:52 | critical | SYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0; |
13/03/2021 12:01:52 | Warning! | RCS Partial Service;-QOS=1.1;CM-VER=3.0; |
13/03/2021 12:01:18 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;-QOS=1.1;CM-VER=3.0; |
13/03/2021 12:00:27 | Warning! | Lost MDD Timeout;-QOS=1.1;CM-VER=3.0; |
13/03/2021 12:00:22 | critical | SYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0; |
13/03/2021 12:00:21 | Warning! | RCS Partial Service;-QOS=1.1;CM-VER=3.0; |
13/03/2021 12:00:21 | critical | SYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0; |
13/03/2021 12:00:21 | Warning! | RCS Partial Service;-QOS=1.1;CM-VER=3.0; |
13/03/2021 11:58:26 | Warning! | Lost MDD Timeout;-QOS=1.1;CM-VER=3.0; |
13/03/2021 11:58:22 | critical | SYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0; |
13/03/2021 11:58:22 | Warning! | RCS Partial Service;-QOS=1.1;CM-VER=3.0; |
13/03/2021 11:58:22 | critical | SYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0; |
13/03/2021 11:58:22 | Warning! | RCS Partial Service;-QOS=1.1;CM-VER=3.0; |
13/03/2021 11:29:1 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;-QOS=1.1;CM-VER=3.0; |
13/03/2021 11:28:28 | critical | SYNC Timing Synchronization failure - Loss of Sync;QOS=1.1;CM-VER=3.0; |
on 13-03-2021 17:26
Looks like a local outage or an issue with your specific line.
Needs looking into by VM.
on 13-03-2021 19:48
thanks for the reply hopefully it gets picked up on here.
on 17-03-2021 11:12
Hi @nuttyslack
Thank you so much for your post and I am so sorry to hear you've been experiencing these slow speeds.
Can I ask if you are still facing these issues this morning? Are you experiencing these speeds on wired connections or just WiFi?
on 17-03-2021 11:55
Hi Ashleigh_C
no issues this morning, the problems start between 6pm and 8pm last night speed dropped to 23mb download on a wired connection, wifi speed dropped as well, it happens around the same times every day its been going on for months, I have put in numerous complaints which are never resolved only to get an email saying virgin tried to call when they never have, I have one outstanding complaint from 19th feb still on going.
the frustrating thing is I never used to have any problems and could near enough max out the connection all day and night, the connection at night doesnt even hit the 315mb guaranteed minimum and its every night.
Hopefully it gets sorted soon or some compensation.
on 17-03-2021 12:07
Hi @nuttyslack
I'm so sorry to hear this has been a long standing issue and you have felt let down by us.
I have taken a look at your account and I can some see there are some issues with the long term performance. For this reason I have booked out an engineer to have a look directly at your equipment. You can view this appointment by logging into your My Virgin Media App or by logging in online here.
You can also reschedule this appointment should your allocated time not be suitable for you. Please don't hesitate to post back here after appointment should the issues persist.
on 17-03-2021 12:42
Hi Ash
That's brilliant thanks for your help the appointment is fine, just glad it's finally being looked into as it's gone on too long.
on 17-03-2021 12:45
Of course @nuttyslack!
I'm glad I could help. Please do pop back to the forums should you need anything else after your appointment.