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nuttyslack
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600mbps Oomph Deal with 45mbps

Yet again very slow speeds at night, bqm from last night below along with router logs

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a45434949700d3637a0940c274c6825af646e1c3-12-03-2021

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000004.538256 qam25
22030000000.536256 qam9
32110000000.536256 qam10
42190000000.536256 qam11
52270000000.236256 qam12
62350000000.436256 qam13
72430000000.737256 qam14
82510000001.437256 qam15
92590000001.537256 qam16
10267000000236256 qam17
112750000002.237256 qam18
122830000002.737256 qam19
13291000000337256 qam20
142990000003.737256 qam21
153070000003.737256 qam22
16315000000438256 qam23
173230000004.438256 qam24
183710000004.437256 qam26
193790000004.337256 qam27
203870000004.437256 qam28
213950000004.438256 qam29
224030000004.538256 qam30
234110000004.538256 qam31
244190000004.638256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.665232
2Locked36.696265
3Locked36.6128223
4Locked36.6157274
5Locked36.6227217
6Locked36.6142235
7Locked37.3132268
8Locked37.3115262
9Locked37.3110307
10Locked36.6170270
11Locked37195229
12Locked37.6167241
13Locked37.6107247
14Locked37.3119252
15Locked37.382280
16Locked38.691210
17Locked38.698208
18Locked37.664361
19Locked37.686222
20Locked37.6100233
21Locked38.673266
22Locked38.689196
23Locked38.698196
24Locked38.6106184

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940018744.3512064 qam6
22580000044.3512064 qam8
33260006845.8512064 qam7
44619999845.8512064 qam5

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
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conman33158
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Re: 600mbps Oomph Deal with 45mbps

Your router stats look fine but you have a lot of Post RS Errors which is concerning. Can't comment on your network log as you didn't add it 🙂 Your BQM shows the router was offline for a few hours, had you the router turned off or was the internet disconnected?

***********************************************************************************************************************************
BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
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nuttyslack
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Re: 600mbps Oomph Deal with 45mbps

thanks for the reply, did try my own router to see if that solved anything which it didnt, new bqm

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a6f9633d685ab8c01a33d2fd572f682ef1ec8f93

 

Network LogTime Priority Description
13/03/2021 16:01:2Warning!RCS Partial Service;;CM-QOS=1.1;CM-VER=3.0;
13/03/2021 12:03:59criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:01:57Warning!Lost MDD Timeout;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:01:52criticalSYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:01:52Warning!RCS Partial Service;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:01:52criticalSYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:01:52Warning!RCS Partial Service;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:01:18criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:00:27Warning!Lost MDD Timeout;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:00:22criticalSYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:00:21Warning!RCS Partial Service;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:00:21criticalSYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:00:21Warning!RCS Partial Service;-QOS=1.1;CM-VER=3.0;
13/03/2021 11:58:26Warning!Lost MDD Timeout;-QOS=1.1;CM-VER=3.0;
13/03/2021 11:58:22criticalSYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0;
13/03/2021 11:58:22Warning!RCS Partial Service;-QOS=1.1;CM-VER=3.0;
13/03/2021 11:58:22criticalSYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0;
13/03/2021 11:58:22Warning!RCS Partial Service;-QOS=1.1;CM-VER=3.0;
13/03/2021 11:29:1criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;-QOS=1.1;CM-VER=3.0;
13/03/2021 11:28:28criticalSYNC Timing Synchronization failure - Loss of Sync;QOS=1.1;CM-VER=3.0;
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Anonymous
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Message 4 of 66
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Re: 600mbps Oomph Deal with 45mbps

Looks like a local outage or an issue with your specific line.

Needs looking into by VM.

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nuttyslack
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Re: 600mbps Oomph Deal with 45mbps

thanks for the reply hopefully it gets picked up on here.

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Ashleigh_C
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Message 6 of 66
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Re: 600mbps Oomph Deal with 45mbps

Hi @nuttyslack 

 

Thank you so much for your post and I am so sorry to hear you've been experiencing these slow speeds. 

 

Can I ask if you are still facing these issues this morning? Are you experiencing these speeds on wired connections or just WiFi? 

 

Ash_C
Forum Team



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nuttyslack
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Re: 600mbps Oomph Deal with 45mbps

Hi Ashleigh_C

no issues this morning, the problems start between 6pm and 8pm last night speed dropped to 23mb download on a wired connection, wifi speed dropped as well, it happens around the same times every day its been going on for months, I have put in numerous complaints which are never resolved only to get an email saying virgin tried to call when they never have, I have one outstanding complaint from 19th feb still on going.

the frustrating thing is I never used to have any problems and could near enough max out the connection all day and night, the connection at night doesnt even hit the 315mb guaranteed minimum and its every night.

Hopefully it gets sorted soon or some compensation.

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Ashleigh_C
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Re: 600mbps Oomph Deal with 45mbps

Hi @nuttyslack

 

I'm so sorry to hear this has been a long standing issue and you have felt let down by us. 

 

I have taken a look at your account and I can some see there are some issues with the long term performance. For this reason I have booked out an engineer to have a look directly at your equipment. You can view this appointment by logging into your My Virgin Media App or by logging in online here

 

You can also reschedule this appointment should your allocated time not be suitable for you. Please don't hesitate to post back here after appointment should the issues persist. 

Ash_C
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nuttyslack
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Re: 600mbps Oomph Deal with 45mbps

Hi Ash

 

That's brilliant thanks for your help the appointment is fine, just glad it's finally being looked into as it's gone on too long.

 

 

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Ashleigh_C
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Re: 600mbps Oomph Deal with 45mbps

Of course @nuttyslack!

 

I'm glad I could help. Please do pop back to the forums should you need anything else after your appointment. 

Ash_C
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