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sammercerr
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5mbps download with m500

Hi all, 

I am having a lot of trouble with our router, I do a speedtest and get around 30-40 down & around 20 up, but when doing downloads or updates, I average around 5mbps? Can anyone help please?!

Thanks 

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MikeRobbo
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Alessandro Volta
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Message 2 of 15
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Re: 5mbps download with m500

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: 5mbps download with m500

The sooner the better …

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: 5mbps download with m500

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

Please do not use screen shots.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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sammercerr
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Re: 5mbps download with m500

I got 39.4 download & 34 upload on "samknows" while using a cat7 ethernet and a powerline adapter.

reported mbps on connected devices is 100mbps

link to BQM:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/918a59058ca1c1468124b0ab1681e8eed9... 

DOWNSTREAM

11387500002.738256 qam1
21467500002.238256 qam2
31547500002.538256 qam3
41627500002.738256 qam4
51707500002.738256 qam5
61787500002.938256 qam6
7186750000338256 qam7
81947500003.438256 qam8
92027500003.238256 qam9
10210750000338256 qam10
112187500002.738256 qam11
122267500002.438256 qam12
132347500002.238256 qam13
142427500002.238256 qam14
152507500002.538256 qam15
162587500002.938256 qam16
17266750000338256 qam17
18274750000338256 qam18
192827500003.240256 qam19
202907500003.238256 qam20
212987500003.538256 qam21
223067500003.938256 qam22
233147500004.140256 qam23
243227500004.340256 qam24


1Locked38.650
2Locked38.660
3Locked38.970
4Locked38.680
5Locked38.6130
6Locked38.990
7Locked38.6180
8Locked38.9160
9Locked38.940
10Locked38.940
11Locked38.6320
12Locked38.9180
13Locked38.970
14Locked38.980
15Locked38.91340
16Locked38.91410
17Locked38.950
18Locked38.960
19Locked40.390
20Locked38.940
21Locked38.980
22Locked38.9170
23Locked40.3180
24Locked40.330

 

 



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sammercerr
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Message 6 of 15
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Re: 5mbps download with m500

Upstream bonded channels

 

14620000048512064 qam1
23940000047.5512064 qam2
32580011946.5512016 qam4
43260000047512064 qam3



Upstream bonded channels

 

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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MikeRobbo
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Alessandro Volta
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Message 7 of 15
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Re: 5mbps download with m500

Even with a perfect broadband connection with the configuration of the equipment that you are using you will never get much more than 90Mbs.

Go into the PC  settings and check the NIC Link Speed (Receive / Transmit) is set to 1000Mbs. 

Edit

It may be the Power Line Adaptor that is choking the speed.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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sammercerr
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Re: 5mbps download with m500

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt053-b.cm



Primary Downstream Service Flow

SFID36756
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0

 



Primary Upstream Service Flow

SFID36755
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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sammercerr
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Re: 5mbps download with m500

Network Log

Time Priority Description

13/01/2021 20:31:18noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/01/2021 17:35:59noticeSW download Successful - Via Config file
13/01/2021 17:33:32noticeSW Download INIT - Via Config file
01/01/1970 00:07:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:07:40Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/01/2021 02:14:38noticeSW download Successful - Via NMS
13/01/2021 02:12:32noticeSW Download INIT - Via NMS
10/01/2021 15:16:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 14:13:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 03:29:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 10:14:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 16:46:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 13:00:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 16:37:47ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 19:49:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 13:35:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 13:35:5criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 13:34:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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sammercerr
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Message 10 of 15
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Re: 5mbps download with m500

Hi,

It is set to 100mbs.

how do I go around changing this?

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