500mbps only receiving 200mbps through Ethernet well below 258mpbs speed guarantee. What can I do?
On August 4th 2020 I had engineers come over and install new T6 boxes from tivo and upgrade me to 500mbps from 350mbps. After he authenticated my router to receive the 500mbps signal he said it could take up to 24 hours to come into effect. After 24 hours of seeing no difference, I rebooted the superhub and still no change. I'm a software engineer and rely on high bandwidth for work and paying for a brand new contract and installation fee and not recieving the bare minimum speed OFCOM requires Virgin to provide (258mbps) is a major let down.
I mostly wrote this to warn others of the flakiness of customer service as if you are like me you will search the customer experiences when changing packages. I've submitted a written complaint which of course Virgin just respond with a prewritten email that tells you to do things that I've already done. I called up the same thing being told again and again to reboot my hub which I do.
I've also received multiple Desync errors and T3/T4 timeouts before installation which I made the engineers aware of and they said they can't do anything.
Last-ditch effort to get some community advice on the forums as Virgins own customer service is unable to do anything to help.
Re: 500mbps only receiving 200mbps through Ethernet well below 258mpbs speed guarantee. What can ...
Hi SnakeInMyBoot, thanks for posting and welcome to our community.
I am sorry you're having issues with your download speeds. I would like to take a closer look. To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.