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500mbit slow speed

Hey everyone, i was wondering if someone could help me with my network speed problem. I upgraded to 500mbit about a month ago and to begin with it was fine, i was getting great speeds and was very happy with it.

However it appears the honeymoon is over as for the past few days ive been limited to only 9mbit up and down. While this is still usable for browsing its not really what im paying for. According to Virgin there are no faults in my area so not sure why its just me experiencing this slow down. 

I am connected to the network via an ethernet cable. 

Thanks

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Re: 500mbit slow speed

Key in 192.168.0.1 into a browser (or click the link) then go to Check router status.  Copy and paste Downstream, Upstream and Network Log into a new post on this thread, and hopefully someone more knowledgeable will be along to help.







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Re: 500mbit slow speed

Hi thanks for the reply.

Downstream bonded channels

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
1139000000-636256 qam1
2147000000-5.736256 qam2
3155000000-6.236256 qam3
4163000000-6.236256 qam4
5171000000-6.436256 qam5
6179000000-6.236256 qam6
7187000000-6.536256 qam7
8195000000-6.536256 qam8
9203000000-6.736256 qam9
10211000000-736256 qam10
11219000000-737256 qam11
12227000000-6.937256 qam12
13235000000-7.237256 qam13
14243000000-7.237256 qam14
15251000000-7.237256 qam15
16259000000-7.537256 qam16
17267000000-7.537256 qam17
18275000000-7.237256 qam18
19283000000-737256 qam19
20291000000-7.437256 qam20
21299000000-7.737256 qam21
22307000000-7.737256 qam22
23315000000-7.937256 qam23
24323000000-7.537256 qam24

 

Downstream bonded channels

ChannelLocked StatusRxMER (dB) Pre RS ErrorsPost RS ErrorsChannel ID
1Locked36.61801
2Locked36.6902
3Locked36.61603
4Locked36.62204
5Locked36.62205
6Locked36.61306
7Locked36.61507
8Locked36.31708
9Locked36.61109
10Locked36.611010
11Locked37.311011
12Locked37.311012
13Locked37.312013
14Locked37.621014
15Locked37.317015
16Locked37.317016
17Locked37.69017
18Locked37.610018
19Locked37.61019
20Locked37.626020
21Locked37.343021
22Locked37.38022
23Locked37.39023
24Locked37.69024



Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000005.1512064 qam6
2394000005.1512064 qam9
3537000005.1512064 qam7
4462000005.1512064 qam8



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network Log

Time Priority Description

12/03/2020 20:46:14noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/03/2020 20:37:23noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/03/2020 09:00:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/03/2020 03:33:2noticeSW download Successful - Via NMS
12/03/2020 03:30:46noticeSW Download INIT - Via NMS
11/03/2020 22:52:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2020 20:29:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2020 15:02:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2020 15:02:3criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2020 15:00:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2020 15:00:3criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2020 14:59:19Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2020 14:59:18criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2020 14:59:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2020 14:59:13criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2020 14:58:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2020 12:54:5ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2020 05:13:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2020 14:24:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: 500mbit slow speed

I'm afraid you're going to need an engineer visit. The downstream levels are too low and the upstream levels too high. 

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Re: 500mbit slow speed

Is that something id be able to arrange via the forums of do i have to call tech support? I really dont like calling tech support they are quite rude.

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Re: 500mbit slow speed

Either phone it in or wait on here for one of the VM Staff to pick up the thread, someone should be along within a couple of days.

Don't bump your thread; it doesn't get answered any quicker.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: 500mbit slow speed

You can call customer support, or you can wait for the forum staff to pick it up here. 

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Re: 500mbit slow speed

HI DMik, 

Thanks for your post and welcome to our community. 

 

Sorry to hear that you've been having some issues with your slow speeds, this ins't good. 

I've had a look at the back end of things and looks like you've spoken to the team, are things looking better for you now?

If not let us know and we'll see what else we can do to help. 

 

Emma_C - Forum Team
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