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eagles131
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500mb speed issues

Hi guys, 

Upgrade from 350mb to 500

Was told my old hub3 was OK for the speed, but seems to be worse than 350 connection. 

  • Can some let me know which screen shots to post, so some kind person can check stats for me 😁Screenshot_20201001_180958_com.android.chrome.jpg

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MikeRobbo
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Alessandro Volta
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Helpful Answer

Re: 500mb speed issues

What speed do you get using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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eagles131
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Re: 500mb speed issues

Hi Mike, 

Just checked, only getting between 45/65 connected direct and about same on WiFi?

No one else in house connected 

Thanks

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MikeRobbo
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Alessandro Volta
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Re: 500mb speed issues

OK, forget about Wi-Fi for now.

Can you go into the Hub Settings then into Connected Devices and report back the connection speed for the ethernet connected device.

 


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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eagles131
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Re: 500mb speed issues

Laptop is only 100mb 🙄

Not good enough to test with 

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MikeRobbo
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Alessandro Volta
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Re: 500mb speed issues

What speed do you get with the laptop ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Anonymous
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Re: 500mb speed issues

We need all the stats to determine if its a line problem:

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

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eagles131
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Re: 500mb speed issues

It was the laptop I use with speed test.net

Only got around 65 max with few tests

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eagles131
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Re: 500mb speed issues

Screenshot_20201002_193735_com.android.chrome.jpg

Screenshot_20201002_193735_com.android.chrome.jpg

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eagles131
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Re: 500mb speed issues

Screenshot_20201002_193735_com.android.chrome.jpg

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