Menu
Reply
Nigel1971
  • 153
  • 6
  • 6
Up to speed
558 Views
Message 1 of 10
Flag for a moderator

500mb only getting half that on M500

Ok been a while since I posted but the last month or so I’m only getting half the speed of what I’m paying for, I’ve noticed it’s taking a little longer to loads websites up and also downloads are slower than normal.

I will state now this is across ALL devices and the 1 device that’s the pc that runs with an Ethernet cable plugged in the back of it. I was hitting 500 or slightly ore when doing a speed test (via Ethernet cable) now I’m not getting anywhere near it. It’s like I’m on a previous package before on the M300.

Paying £54 a month and not hitting the advertised speeds is way below what I should be getting.

I only have my iPad & mobile using the wifi but not continuously, why am I not hitting 500mb?

——————————————— My Broadband Ping - Virgin 500mb Home Connection
0 Kudos
Reply
Nigel1971
  • 153
  • 6
  • 6
Up to speed
551 Views
Message 2 of 10
Flag for a moderator

Re: 500mb only getting half that on M500

Posted the router stats below:

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1387000000540256 qam32
22030000004.440256 qam9
32110000004.140256 qam10
4219000000440256 qam11
52270000003.940256 qam12
62350000003.740256 qam13
72430000003.740256 qam14
82510000003.940256 qam15
92590000004.340256 qam16
102670000004.340256 qam17
112750000004.140256 qam18
122830000004.540256 qam19
13291000000540256 qam20
142990000005.340256 qam21
153070000005.440256 qam22
163150000005.440256 qam23
173230000005.540256 qam24
183310000005.540256 qam25
193390000005.640256 qam26
203470000005.640256 qam27
213550000005.540256 qam28
223630000005.540256 qam29
233710000005.440256 qam30
243790000005.340256 qam31

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3212423818
2Locked40.310368370
3Locked40.36823294
4Locked40.36774583
5Locked40.35914128
6Locked40.34964162
7Locked40.34424449
8Locked40.3133914418
9Locked40.943312605
10Locked40.934014316
11Locked40.925412050
12Locked40.318112711
13Locked40.316212748
14Locked40.913669803
15Locked40.927827735
16Locked40.319019774
17Locked40.323126839
18Locked40.921826349
19Locked40.9111725870
20Locked40.9128227891
21Locked40.9149327071
22Locked40.9510120621
23Locked40.3211125551
24Locked40.9518919899
——————————————— My Broadband Ping - Virgin 500mb Home Connection
0 Kudos
Reply
Nigel1971
  • 153
  • 6
  • 6
Up to speed
549 Views
Message 3 of 10
Flag for a moderator

Re: 500mb only getting half that on M500

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000049512064 qam12
23260000050.5512064 qam13
34620000048.5512064 qam11
45370000048512064 qam10

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0060
2ATDMA00160
3ATDMA00120
4ATDMA00280

 

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
9873254k;fg87dsfd;kfoA,.iyewr


Primary Downstream Service Flow

SFID22684
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0

 

Primary Upstream Service Flow

SFID22681
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
——————————————— My Broadband Ping - Virgin 500mb Home Connection
0 Kudos
Reply
Nigel1971
  • 153
  • 6
  • 6
Up to speed
545 Views
Message 4 of 10
Flag for a moderator

Re: 500mb only getting half that on M500

Network Log

Time Priority Description

09/10/2021 20:51:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 09:50:44noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 09:50:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:20:1Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:19:57criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:19:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:19:56criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:15:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:15:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:15:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:15:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:15:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:15:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:15:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 11:50:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 11:47:57criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 11:47:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 11:47:56criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/10/2021 09:35:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/10/2021 09:26:18criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
——————————————— My Broadband Ping - Virgin 500mb Home Connection
0 Kudos
Reply
Nigel1971
  • 153
  • 6
  • 6
Up to speed
518 Views
Message 5 of 10
Flag for a moderator

Re: 500mb only getting half that on M500

Power levels after restart

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940009050512064 qam12
23259996650512064 qam13
34620007050512064 qam11
45370000750512064 qam10
——————————————— My Broadband Ping - Virgin 500mb Home Connection
0 Kudos
Reply
legacy1
  • 18.97K
  • 782
  • 1.99K
Alessandro Volta
503 Views
Message 6 of 10
Flag for a moderator

Re: 500mb only getting half that on M500


@Nigel1971 wrote:

why am I not hitting 500mb?


Maybe you download too much and VM limit you or others in your area are downloading too.

---------------------------------------------------------------
0 Kudos
Reply
jbrennand
  • 32K
  • 3.15K
  • 6.07K
Very Insightful Person
Very Insightful Person
498 Views
Message 7 of 10
Flag for a moderator

Re: 500mb only getting half that on M500

There are some potential issues in the stats (high up power level, T3's, high RS errors) - but to be sure can you start from a blank sheet by doing this...
____________________________________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables.. Then switch the Hub back on and leave ~5 minutes

When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS ones) you have a problem (noise) that only a Tech visit will sort.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Travis_M
  • 3.55K
  • 125
  • 262
Forum Team
Forum Team
430 Views
Message 8 of 10
Flag for a moderator

Re: 500mb only getting half that on M500

Hi @Nigel1971

 

Thanks for posting on our community forum!

 

Have you managed to check through the above post from the very helpful jbrennand?

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Nigel1971
  • 153
  • 6
  • 6
Up to speed
410 Views
Message 9 of 10
Flag for a moderator

Re: 500mb only getting half that on M500

My speeds are a ridiculous 90mbps and it’s now deciding to cut out every few mins….this is not what I’m paying for.

As for downloading too much I don’t think so, it’s almost as if Virgin is throttling speeds.

Network Log

Time Priority Description

12/10/2021 13:39:12criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 13:38:34Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 13:38:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 13:38:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 13:38:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 13:38:28criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 13:38:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 06:51:19noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 06:51:19ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2021 20:51:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 09:50:44noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 09:50:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:20:1Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:19:57criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:19:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:19:56criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:15:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:15:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:15:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 13:15:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
——————————————— My Broadband Ping - Virgin 500mb Home Connection
0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 253
Forum Team (Retired)
Forum Team (Retired)
341 Views
Message 10 of 10
Flag for a moderator

Re: 500mb only getting half that on M500

Hello @Nigel1971,

 

Welcome back! Thanks for posting.

 

I am sorry for the issues with your speeds.

 

Wi-Fi is not guaranteed due to many factors that can affect it, what speeds are you getting on your wired connection? Here is the speed policy for you to see also.

 

Many thanks,

 

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply