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Grevus
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500mb line, very slow upload

I have a 500mb line and although download speed varies between 100mb and 480mb, my upload speeds never exceed 7mb and most of the time are around 1-3mb. With five people in the house, two working and three doing online learning its almost impossible.

Having waited ages on the phone a few days ago Virgin confirmed there was an area network issue that won't show up on my faults. It would be fixed that night. It hasn't been. I raised a complaint yesterday as well.

It appears I have the latest firmware on the Hub3 too. I was assured it wasn't a hub issue. However it appears on the log that there are lots of critical errors and warnings.

Please can a virgin tech person offer some advice as too the solution here.

 

08/01/2021 12:46:13noticeLAN login Success;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:58:14Warning!RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:56:22criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:48:17Warning!RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:41:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:21:10Warning!RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:21:10Warning!Lost MDD Timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:17:36Warning!RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:08:53noticeLAN login Success;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:56:12Warning!RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:56:9Warning!Lost MDD Timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:52:22Warning!RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:52:22Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:51:37Warning!RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:51:36Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:51:27Warning!RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:51:24Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:41:29Warning!RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:40:27criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:40:13Warning!RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;

 

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Re: 500mb line, very slow upload

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1171000000-4.735256 qam5
2139000000-5.435256 qam1
3147000000-5.234256 qam2
4155000000-535256 qam3
5163000000-5.235256 qam4
6179000000-4.535256 qam6
7187000000-436256 qam7
8195000000-436256 qam8
9203000000-3.736256 qam9
10211000000-3.536256 qam10
11219000000-3.936256 qam11
12227000000-535256 qam12
13235000000-5.535256 qam13
14243000000-4.536256 qam14
15251000000-3.537256 qam15
16259000000-3.237256 qam16
17267000000-3.437256 qam17
18275000000-3.237256 qam18
19283000000-3.237256 qam19
20291000000-337256 qam20
21299000000-2.937256 qam21
22307000000-2.537256 qam22
23315000000-2.537256 qam23
24323000000-2.737256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked35.7706860222206
2Locked3531943213860411
3Locked34.92405803439195
4Locked35.529459372791868
5Locked35.530519064532859
6Locked35.728065754231748
7Locked36.330185452633789
8Locked36.66698202
9Locked36.66038217
10Locked36.65564131
11Locked36.669994904
12Locked35.5114155024
13Locked35.7258415147
14Locked36.3214034378
15Locked37.317274525
16Locked37.614541259
17Locked37.6126410183
18Locked37.3155175780
19Locked37.387426343
20Locked37.6773099
21Locked37.623492144
22Locked37.66252101
23Locked37.652698
24Locked37.650317

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000050.5512064 qam11
23940000049.5512064 qam12
35369998851512064 qam10
46030001251512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0010
4ATDMA0000
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