I have a 500mb line and although download speed varies between 100mb and 480mb, my upload speeds never exceed 7mb and most of the time are around 1-3mb. With five people in the house, two working and three doing online learning its almost impossible.
Having waited ages on the phone a few days ago Virgin confirmed there was an area network issue that won't show up on my faults. It would be fixed that night. It hasn't been. I raised a complaint yesterday as well.
It appears I have the latest firmware on the Hub3 too. I was assured it wasn't a hub issue. However it appears on the log that there are lots of critical errors and warnings.
Please can a virgin tech person offer some advice as too the solution here.
08/01/2021 12:46:13 | notice | LAN login Success;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 10:58:14 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 10:56:22 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 10:48:17 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 10:41:12 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 10:21:10 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 10:21:10 | Warning! | Lost MDD Timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 10:17:36 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 10:08:53 | notice | LAN login Success;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 09:56:12 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 09:56:9 | Warning! | Lost MDD Timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 09:52:22 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 09:52:22 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 09:51:37 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 09:51:36 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 09:51:27 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 09:51:24 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 09:41:29 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 09:40:27 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 09:40:13 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |