Virgin Media Community

[Grevus]

I have a 500mb line and although download speed varies between 100mb and 480mb, my upload speeds never exceed 7mb and most of the time are around 1-3mb. With five people in the house, two working and three doing online learning its almost impossible.

Having waited ages on the phone a few days ago Virgin confirmed there was an area network issue that won't show up on my faults. It would be fixed that night. It hasn't been. I raised a complaint yesterday as well.

It appears I have the latest firmware on the Hub3 too. I was assured it wasn't a hub issue. However it appears on the log that there are lots of critical errors and warnings.

Please can a virgin tech person offer some advice as too the solution here.

08/01/2021 12:46:13	notice	LAN login Success;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:58:14	Warning!	RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:56:22	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:48:17	Warning!	RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:41:12	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:21:10	Warning!	RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:21:10	Warning!	Lost MDD Timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:17:36	Warning!	RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 10:08:53	notice	LAN login Success;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:56:12	Warning!	RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:56:9	Warning!	Lost MDD Timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:52:22	Warning!	RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:52:22	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:51:37	Warning!	RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:51:36	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:51:27	Warning!	RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:51:24	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:41:29	Warning!	RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:40:27	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 09:40:13	Warning!	RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;

[Grevus]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	171000000	-4.7	35	256 qam	5
2	139000000	-5.4	35	256 qam	1
3	147000000	-5.2	34	256 qam	2
4	155000000	-5	35	256 qam	3
5	163000000	-5.2	35	256 qam	4
6	179000000	-4.5	35	256 qam	6
7	187000000	-4	36	256 qam	7
8	195000000	-4	36	256 qam	8
9	203000000	-3.7	36	256 qam	9
10	211000000	-3.5	36	256 qam	10
11	219000000	-3.9	36	256 qam	11
12	227000000	-5	35	256 qam	12
13	235000000	-5.5	35	256 qam	13
14	243000000	-4.5	36	256 qam	14
15	251000000	-3.5	37	256 qam	15
16	259000000	-3.2	37	256 qam	16
17	267000000	-3.4	37	256 qam	17
18	275000000	-3.2	37	256 qam	18
19	283000000	-3.2	37	256 qam	19
20	291000000	-3	37	256 qam	20
21	299000000	-2.9	37	256 qam	21
22	307000000	-2.5	37	256 qam	22
23	315000000	-2.5	37	256 qam	23
24	323000000	-2.7	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	35.7	706860	222206
2	Locked	35	3194321	3860411
3	Locked	34.9	2405803	439195
4	Locked	35.5	2945937	2791868
5	Locked	35.5	3051906	4532859
6	Locked	35.7	2806575	4231748
7	Locked	36.3	3018545	2633789
8	Locked	36.6	6698	202
9	Locked	36.6	6038	217
10	Locked	36.6	5564	131
11	Locked	36.6	6999	4904
12	Locked	35.5	11415	5024
13	Locked	35.7	25841	5147
14	Locked	36.3	21403	4378
15	Locked	37.3	17274	525
16	Locked	37.6	14541	259
17	Locked	37.6	126410	183
18	Locked	37.3	15517	5780
19	Locked	37.3	8742	6343
20	Locked	37.6	7730	99
21	Locked	37.6	23492	144
22	Locked	37.6	6252	101
23	Locked	37.6	526	98
24	Locked	37.6	503	17

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	50.5	5120	64 qam	11
2	39400000	49.5	5120	64 qam	12
3	53699988	51	5120	64 qam	10
4	60300012	51	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0