Hi
I've been getting on average a 150mb speed, despite paying for 500mb for months now. This is set to test once every hour and only 1 hour in a day is actually 500mb, every other time is below 150mb. On top of this, I'm getting ping that randomly starts to spike from 30 to 450 constantly throughout the day. THIS IS WIRED ON A VARIETY OF DEVICES.
The speed is unacceptable for the package and price I am paying, not to mention I can't play games anymore because the ping makes them unplayable. Today I couldn't even load a webpage. I've got work I need to do from home, I like to play games to relax and I can barely do either, something needs to be done about this. It's practically a scam at this point.
I am currently in modem mode with a new router connected to try and solve the problems myself. It helps Wi-Fi but ping and ethernet still haven't been solved.
Below and in replys is broadband quality monitor, speedtests, upstream, downstream etc.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 266750000 | 10.3 | 38 | 256 qam | 17 |
2 | 138750000 | 11.5 | 38 | 256 qam | 1 |
3 | 146750000 | 11.1 | 38 | 256 qam | 2 |
4 | 154750000 | 10.8 | 38 | 256 qam | 3 |
5 | 162750000 | 10 | 38 | 256 qam | 4 |
6 | 170750000 | 9.5 | 38 | 256 qam | 5 |
7 | 178750000 | 8.9 | 38 | 256 qam | 6 |
8 | 186750000 | 8.4 | 38 | 256 qam | 7 |
9 | 194750000 | 8 | 38 | 256 qam | 8 |
10 | 202750000 | 7.6 | 38 | 256 qam | 9 |
11 | 210750000 | 7.5 | 38 | 256 qam | 10 |
12 | 218750000 | 7.3 | 38 | 256 qam | 11 |
13 | 226750000 | 7.6 | 38 | 256 qam | 12 |
14 | 234750000 | 8.1 | 38 | 256 qam | 13 |
15 | 242750000 | 8.5 | 38 | 256 qam | 14 |
16 | 250750000 | 9 | 38 | 256 qam | 15 |
17 | 258750000 | 9.6 | 38 | 256 qam | 16 |
18 | 274750000 | 10.4 | 38 | 256 qam | 18 |
19 | 282750000 | 10.3 | 38 | 256 qam | 19 |
20 | 290750000 | 10.5 | 38 | 256 qam | 20 |
21 | 298750000 | 10.8 | 38 | 256 qam | 21 |
22 | 306750000 | 11 | 38 | 256 qam | 22 |
23 | 314750000 | 11 | 38 | 256 qam | 23 |
24 | 322750000 | 11.1 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 11 | 0 |
2 | Locked | 38.9 | 133 | 0 |
3 | Locked | 38.9 | 75 | 0 |
4 | Locked | 38.9 | 171 | 0 |
5 | Locked | 38.9 | 213 | 0 |
6 | Locked | 38.9 | 84 | 0 |
7 | Locked | 38.9 | 6 | 0 |
8 | Locked | 38.6 | 5 | 0 |
9 | Locked | 38.9 | 527 | 23 |
10 | Locked | 38.6 | 8 | 0 |
11 | Locked | 38.6 | 9 | 0 |
12 | Locked | 38.6 | 14 | 0 |
13 | Locked | 38.6 | 19 | 0 |
14 | Locked | 38.6 | 53 | 0 |
15 | Locked | 38.6 | 14 | 0 |
16 | Locked | 38.9 | 44 | 0 |
17 | Locked | 38.9 | 12 | 0 |
18 | Locked | 38.9 | 24 | 0 |
19 | Locked | 38.9 | 24 | 0 |
20 | Locked | 38.9 | 20 | 0 |
21 | Locked | 38.6 | 24 | 0 |
22 | Locked | 38.9 | 20 | 0 |
23 | Locked | 38.9 | 30 | 0 |
24 | Locked | 38.9 | 28 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200092 | 38.8 | 5120 | 64 qam | 2 |
2 | 32600000 | 39.3 | 5120 | 64 qam | 4 |
3 | 53700009 | 39.5 | 5120 | 64 qam | 1 |
4 | 39399922 | 39.5 | 5120 | 64 qam | 3 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |