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Ryshota01
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500m, severely slow speed

I've had 500m broadband for around 3 months. On wireless connection i get a maximum download speed of 25-30 Mbps. Wired connection maximum is 180Mbps but this constantly drops down to 10Mbps and creeps back up. The router is only 10 ft away in the next room on wireless connection. Im not even getting half the speeds i should be wired, and less than 10% speed wireless. If it was even half the advertised speed i would be fine with that but this is no better than my crappy sky internet and thats the reason i switched in the first place!

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Ryshota01
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Re: 500m, severely slow speed

Has anyone seen this yet??? I could probably run to London and back faster. 

IMG-20200611-WA0013.jpg

 

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David_Bn
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Re: 500m, severely slow speed

Good Afternoon Ryshota01,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been experiencing a slow speed on your broadband services. Have you been made aware of High Utilistion in your local area that has been running from 12/06/2020 and running until 18/06/2020 at 09:00?

 

This is under the reference number F008118991

 

This may be the reasoning for your slower than expected services

 

Kindest regards,

 

David_Bn

 

 

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