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500Mb upgrade. Not seen any increase

Hey,

I upgraded to the VVIP package back in May with the 500meg broadband and I've not noticed any increase in speed.   There were some upgrades to the network in our area yesterday which I thought might have fixed any issues with our area not being able to handle it or something like that.

I was on 250mb before and I always get just above that,  average is 32MB/s.

Item Status Comments

Acquired Downstream Channel (Hz)
298750000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online

 

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Re: 500Mb upgrade. Not seen any increase

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12987500006.440256 qam21
2138750000640256 qam1
31467500006.540256 qam2
41547500006.840256 qam3
51627500006.640256 qam4
61707500006.840256 qam5
71787500006.840256 qam6
81867500006.940256 qam7
91947500006.840256 qam8
102027500006.440256 qam9
112107500006.340256 qam10
12218750000640256 qam11
13226750000640256 qam12
14234750000640256 qam13
15242750000640256 qam14
16250750000640256 qam15
172587500006.140256 qam16
182667500006.140256 qam17
19274750000640256 qam18
202827500006.140256 qam19
212907500006.140256 qam20
223067500006.340256 qam22
233147500006.540256 qam23
243227500006.440256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.340
2Locked40.9600
3Locked40.3470
4Locked40.340
5Locked40.3230
6Locked40.940
7Locked40.350
8Locked40.360
9Locked40.350
10Locked40.350
11Locked40.360
12Locked40.350
13Locked40.370
14Locked40.350
15Locked40.340
16Locked40.950
17Locked40.350
18Locked40.960
19Locked40.350
20Locked40.940
21Locked40.340
22Locked40.3170
23Locked40.360
24Locked40.900

 

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Re: 500Mb upgrade. Not seen any increase

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000004.2512064 qam1
2326000004.175512064 qam3
3394000004.2512064 qam2
4258000004.1512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
Vcb573b2ee9a9587e.cm



Primary Downstream Service Flow

SFID211204
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID211203
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

 

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Re: 500Mb upgrade. Not seen any increase

Network Log

Time Priority Description

02/10/2019 13:40:13criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:40:13criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:40:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:44:11criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:44:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:56:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:56:11Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:56:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:56:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:56:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:56:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:56:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:56:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:56:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:56:17Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:56:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:57:37criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:57:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:57:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 13:59:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

The network log really only contains errors from when the signal was unavailable due to their works.

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Re: 500Mb upgrade. Not seen any increase

Config is correct, I will look at power levels after my dinner.

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Re: 500Mb upgrade. Not seen any increase

Hey jhuk.  Did you have any luck with the other stuff,  or are you having a really long dinner? 🤣

Cheers,

-Al

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Re: 500Mb upgrade. Not seen any increase

power levels are fine. How are you testing the speed. i assume wired connection connected directly to the hub

Have you testing with the computer in safe mode

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Re: 500Mb upgrade. Not seen any increase

My tests have been done via my wired machine,  but not direct to the hub (using modem mode),   and from another server on the network (again, not direct to the hub).

Will do some tests this evening connected directly to the hub.

-Al

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Re: 500Mb upgrade. Not seen any increase

I fell asleep and forgot sorry.
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Re: 500Mb upgrade. Not seen any increase

Haha, no worries 😆

I flashed the stock firmware on my R7000 and I get 500+ now.

All good.  Can this be closed?

Thanks

Al

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