I am paying for the 500M internet, I have been getting on average 5mbps download speeds for 3 months. Just checked my speeds using speedtest.net, wired up straight to the hub using a new cat5e ethernet cable... 5.71mbps.
Tried calling customer services 4 times in 4 weeks, cut off the first three. Got through today, adviser told me "he has trouble shot and it's fixed" and advised to hang up as it was 100% sorted. Not the case. Now I am getting terrible speeds and extremely annoyed by the customer service.
What is the deal with if I am not getting 50% of the advertised speed I can cancel my contract without penalty? ANy advise greatly appreciated.
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream
I have checked from our end and it doesn't look too good, which means we will have to go through some troubleshooting. In order to do this I will send you a private message to discuss further, please reply when you can 🙂