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BroadbandSlow
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500 meg contract now getting 10

I have a 500 meg contract but currently getting 10. I have completed all the checks and no issues at this end. Virgin not picking up phone and appears nowhere on the website that I can register my speed issue to faciliate a quick solution.  Anyone know if the contract is void if they cannot supply the speed contracted for a period of time ?

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Anonymous
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Re: 500 meg contract now getting 10

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

At least we can check the stats to rule out an issue with the line.

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MikeRobbo
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Alessandro Volta
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Re: 500 meg contract now getting 10

How are you testing Wi-Fi or ethernet cable connected device ?

If Wi-Fi can you ...

Can you carry out a couple of speed tests at speedtest.net using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected.

Ensure that the Network Interface Card (NIC) drivers are up to date.

Then post the links to the results on here.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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