I have a 500 meg contract but currently getting 10. I have completed all the checks and no issues at this end. Virgin not picking up phone and appears nowhere on the website that I can register my speed issue to faciliate a quick solution. Anyone know if the contract is void if they cannot supply the speed contracted for a period of time ?
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?
At least we can check the stats to rule out an issue with the line.