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csp1495
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Message 1 of 27
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500 mb slow speed

i have had vm for about 3 weeks now and never had over 150 mb could i please book for a enginner to vist my house please thanks i would do it over the phone but my phone is broke at the min so dont have access to a phone 

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jb66
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Message 2 of 27
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Re: 500 mb slow speed

Technicians don't get booked until you have carried out checks. Many people don't do the tests properly, can you explain how you have carried out the test to determine its a VM issue?

 

What device your using to test

Is it wired or wifi

What site you are using 

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csp1495
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Message 3 of 27
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Re: 500 mb slow speed

wired connection and okola  and a rang of devices used my pc my tablet phone snd the highest ive ever had is 400 for about 5 mins but i normally sit around 180 200

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csp1495
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Message 4 of 27
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Re: 500 mb slow speed

also the bar on the speed test is never steady its always up and down
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Anonymous
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Message 5 of 27
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Re: 500 mb slow speed

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

We can have a look for any oddities in the stats.

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csp1495
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Message 6 of 27
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Re: 500 mb slow speed

Refresh data
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53699983 3.25 5120 64 qam 10
2 39400046 3.25 5120 64 qam 12
3 46200036 3.25 5120 64 qam 11
4 60299988 3.25 5120 64 qam 9


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

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csp1495
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Message 7 of 27
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Re: 500 mb slow speed

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 402750000 -2.5 40 256 qam 30
2 202750000 -2 40 256 qam 9
3 210750000 -2 40 256 qam 10
4 218750000 -2 40 256 qam 11
5 226750000 -2 40 256 qam 12
6 234750000 -2.2 40 256 qam 13
7 242750000 -2.2 40 256 qam 14
8 250750000 -2.2 40 256 qam 15
9 258750000 -2.2 40 256 qam 16
10 266750000 -2.4 40 256 qam 17
11 274750000 -2.4 40 256 qam 18
12 282750000 -2.4 40 256 qam 19
13 290750000 -2.4 40 256 qam 20
14 298750000 -2.2 40 256 qam 21
15 306750000 -2.2 40 256 qam 22
16 314750000 -2.2 40 256 qam 23
17 322750000 -2.4 40 256 qam 24
18 330750000 -2.4 40 256 qam 25
19 370750000 -2.5 40 256 qam 26
20 378750000 -2.5 40 256 qam 27
21 386750000 -2.5 40 256 qam 28
22 394750000 -2.5 40 256 qam 29
23 410750000 -2.4 40 256 qam 31
24 418750000 -2.4 40 256 qam 32


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 9 0
2 Locked 40.3 31 0
3 Locked 40.3 13 0
4 Locked 40.9 12 0
5 Locked 40.3 13 0
6 Locked 40.3 5 0
7 Locked 40.3 10 0
8 Locked 40.3 9 0
9 Locked 40.3 11 0
10 Locked 40.3 16 0
11 Locked 40.3 9 0
12 Locked 40.3 11 0
13 Locked 40.3 13 0
14 Locked 40.3 4 0
15 Locked 40.3 6 0
16 Locked 40.9 9 0
17 Locked 40.3 7 0
18 Locked 40.9 9 0
19 Locked 40.3 11 0
20 Locked 40.3 11 0
21 Locked 40.3 15 0
22 Locked 40.3 10 0
23 Locked 40.3 16 0
24 Locked 40.9 7 0
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csp1495
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Message 8 of 27
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Re: 500 mb slow speed

Network Log
Time Priority Description
12/09/2020 16:00:5 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 20:00:54 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 15:03:29 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 08:44:55 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 08:44:10 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 08:44:5 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 08:44:5 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 08:44:5 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 08:44:5 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 08:44:5 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2020 04:49:37 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2020 00:29:45 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 09:25:20 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 09:25:17 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 09:25:12 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 09:25:12 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 09:25:12 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 09:25:12 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 09:25:12 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2020 18:04:30 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Anonymous
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Message 9 of 27
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Re: 500 mb slow speed

Your upstream power levels look a touch low, to the point they should really be adjusted.

Downstream also a touch low, but in spec (-6 to + 10 is in spec for downstream).

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

 

 

 

 

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csp1495
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Message 10 of 27
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Re: 500 mb slow speed

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