Menu
Reply
Highlighted
  • 76
  • 0
  • 22
Dialled in
566 Views
Message 1 of 8
Flag for a moderator

500 Mbs not yet

Hi all, how long after changing my package from 200 to 500 does it take to run at 500?

I upgraded last Wednesday and still no speed change.

0 Kudos
Reply
Highlighted
  • 30.43K
  • 1.53K
  • 5.29K
Very Insightful Person
Very Insightful Person
564 Views
Message 2 of 8
Flag for a moderator

Re: 500 Mbs not yet

restart your hub. you can check the operational config on the hub admin page to see what its provisioned at

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 76
  • 0
  • 22
Dialled in
561 Views
Message 3 of 8
Flag for a moderator

Re: 500 Mbs not yet

Have restarted hub yesterday and twice today so far. Will have to log in and look at settings 

0 Kudos
Reply
Highlighted
  • 50
  • 0
  • 11
On our wavelength
466 Views
Message 4 of 8
Flag for a moderator

Re: 500 Mbs not yet

Have you done a postcode check to see if you are in a 500 area. I am also on the 500 package but my postcode is only a 350 area. Virgin only guarentee speeds of 250mbps on the 500 package so are fulfilling the contract by their terms if you are reaching minimum guarenteed speed. EVen if they have sold you a package in which you are not able to receive nor planning on upgrading. It is a case I am currently going through some 3rd party complaints procedures.

0 Kudos
Reply
Highlighted
  • 14.33K
  • 594
  • 1.38K
Alessandro Volta
461 Views
Message 5 of 8
Flag for a moderator

Re: 500 Mbs not yet

Do you have a hub 3?

---------------------------------------------------------------
0 Kudos
Reply
Highlighted
  • 76
  • 0
  • 22
Dialled in
454 Views
Message 6 of 8
Flag for a moderator

Re: 500 Mbs not yet

legacy1 yes it is Hub 3

0 Kudos
Reply
Highlighted
  • 76
  • 0
  • 22
Dialled in
452 Views
Message 7 of 8
Flag for a moderator

Re: 500 Mbs not yet

Hi Hoogle my area is covered by M500 so should be getting at least 250+. They just haven't altered my speed yet at their end.

0 Kudos
Reply
Highlighted
  • 3.92K
  • 234
  • 428
Forum Team
Forum Team
353 Views
Message 8 of 8
Flag for a moderator

Re: 500 Mbs not yet

Hi Cylinderman,

 

Thank you for reaching out to us in our community, I am sorry your new speed hasn't started yet.

 

When you changed your speed was it part of a package change?

 

When your package is changed and a new  offer is given this is added on a 30 days notice which means the new package will not take affect until 30 days later, if you are not sure I advise speaking to customer care who will be able to confirm this.

 

Regards

 

Paul.

0 Kudos
Reply