I have just upgraded to the Ultimate oomph package with 500 broadband but i am getting nowhere near the stated download speeds. Using a Asus GT-AX11000 ROG Tri-band Gaming router with Cat 8 SFTP Patch cord cables - all firmware/driver set too the latest update.
HUB 3.0 Modem Mode > 98 Mbps @ 2pm
Wireless (2.4) > 89 Mbps @ 2pm using speedtest app
Wireless (5G) > 230Mbps @ 2pm using speedtest app
On fast.com 5g band iphone 11 pro > 180 Mbps @ 11pm (FIREFOX / SAFARI BROWER)
Can you someone take a look at my router status and in Primary Downstream Service Flow. Think anything between 30-50 is normal - and only if its over 51 VM they send an engineer out. May be over subscription in my area ??
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
You have upstream performance issues - all four channels have dropped back to 16 QAM, and the Network log is also showing communication problems between the hub and VM's network equipment. it's nothing to do with your equipment or the hub.
I'll flag this post for the forum staff and you should get a response today. It could be an area fault that's already under investigation, or it may be unique to your connection, in which case a technician visit will be required. And they'll need the hub in modem mode if they have to check those levels again.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks