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500 Broadband

Hi,

I have just upgraded to the Ultimate oomph package with 500 broadband but i am getting nowhere near the stated download speeds.

funny thing is though, my upload speeds have increased?

I cannot get through to virgin to find out why.

does anyone have any ideas what i can do?

 

Craig

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Re: 500 Broadband

wired connection. did you get the advertised speeds before upgrading

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Re: 500 Broadband

Hi,
its a wired connection.
i was on 200 package before and was getting near to that.
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Re: 500 Broadband

what speed are you getting now? are you connected directly to the hub or though a switch or power line

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Re: 500 Broadband

fastest speed has been 267Mpbs, connected directly to hub.
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Re: 500 Broadband

i have just checked router status and in Primary Downstream Service Flow the SFID is 668.
after looking at a similar problem i dont think this figure is correct.
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Re: 500 Broadband

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
sgvca69834ncxv987325



Primary Downstream Service Flow

SFID668
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID667
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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Re: 500 Broadband

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000000.440256 qam25
2267000000-0.738256 qam17
3275000000-0.740256 qam18
4283000000-0.438256 qam19
5291000000-0.240256 qam20
62990000000.238256 qam21
7307000000040256 qam22
8315000000040256 qam23
93230000000.440256 qam24
103390000000.440256 qam26
113470000000.440256 qam27
123550000000.240256 qam28
13363000000040256 qam29
143710000000.240256 qam30
153790000000.540256 qam31
163870000000.540256 qam32
173950000000.540256 qam33
184030000000.540256 qam34
194110000000.740256 qam35
204190000000.440256 qam36
214270000000.540256 qam37
224350000000.540256 qam38
234430000000.540256 qam39
244510000000.740256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.930
2Locked38.940
3Locked40.340
4Locked38.950
5Locked40.360
6Locked38.950
7Locked40.350
8Locked40.350
9Locked40.340
10Locked40.360
11Locked40.350
12Locked40.350
13Locked40.340
14Locked40.950
15Locked40.950
16Locked40.940
17Locked40.960
18Locked40.940
19Locked40.340
20Locked40.300
21Locked40.360
22Locked40.950
23Locked40.350
24Locked40.900
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Re: 500 Broadband

Could you post your upstream values?

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Re: 500 Broadband

downstream stats look fine

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