What speeds do you get at >> SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Then immediately after …
Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?
Don't worry about further speed tests, the fault is pretty obvious, it's a painfully low SNR on downstream channel 4, causing massive uncorrectable errors. I'll flag that for the forum staff to advise, chances are you'll need a technician visit.
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Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here straight away.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Thank you for posting on the Community Forums - I'm sorry to hear you've been having some problems with your broadbands speeds which have also affected your VoIP landline. Although I am glad to hear the speeds seem to be okay at present.
Are you still having issues with the landline or does everything seem to be in working order now?
Please don't hesitate to get back in touch with us here if the issues persist or if you need anything else.