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And68
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49mb not getting 350mb

Recently had VM installed with 350mb broadband only getting 49mb, help centre fobbing me off with wrong cat5 cable really frustrated getting nowhere

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Forum Team (Retired) Emma_E
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Re: 49mb not getting 350mb

Hi And68,

Welcome to the forums, I am sorry to see you have been having trouble with your connection.

I have taken a look and your downstream modem SNR is on the low side. I would like to get an engineer out to take a look at this for you.

I will pop you a Pm to get this arranged. Keep an eye out for the Purple Envelope top right hand corner.

Speak to you soon.

 Emma


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