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45mb on m200

last 2 years i dont have higher speed than 45mb. How to book an engineer?

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Re: 45mb on m200

To reboot your Hub just switch it off with the switch at the rear of the Hub leave it off for 30secs and then reboot(switch it on again)

this will clear the errors and might pick up one of the downstream channels that appears to unavailable in your stats.

then repost your stats again.

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Re: 45mb on m200

Hello

You also have an issue with one of the power level (ds-4) are well below should be above 34 of what VM recommend, if the power off / on doesnt resolve the issue then you will certainly need an engineer to resolve that.

Regards Mike

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Re: 45mb on m200

After reboot same... How to book an engineer?

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Re: 45mb on m200

Just wait until one of the Forum team gets to the thread

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Re: 45mb on m200

Thank you. How long to wait for mods reply?

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Re: 45mb on m200

hello mods?

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Re: 45mb on m200

Hello

The VM forum staff members may take a couple of days to reply as they deal with oldest posts first. I have escalated this for you.

Regards Mike

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Re: 45mb on m200

Hi Haroldas,

 

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your WiFi and are not getting the speeds expected .

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

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Message 10 of 22
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Re: 45mb on m200

Today only 20mb and high ping. Still waiting for Paul answer

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