Virgin Media Community

[LBM]

Hey, I've been getting roughly these results consistently:

 PING ms

8

 DOWNLOAD Mbps

45.57

 UPLOAD Mbps

9.76

This has been for a few weeks now which is quite a bit lower than what I'd expect, even during these times. I'm on M100 fibre, running in Modem mode using an RT-AC68U as the router. I'm connected to that by a wire.

Would someone be able to take a look at my settings and see if they can spot another odd please? Getting through to anyone on live chat is pretty tough at the moment.

Item Status Comments

Acquired Downstream Channel (Hz)	162750000	Locked
Ranged Upstream Channel (Hz)	39400000	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	162750000	-3.2	35	256 qam	4
2	138750000	-2.9	35	256 qam	1
3	146750000	-2.9	35	256 qam	2
4	154750000	-3.5	35	256 qam	3
5	170750000	-3.2	36	256 qam	5
6	178750000	-3.2	35	256 qam	6
7	186750000	-3	36	256 qam	7
8	194750000	-3.5	36	256 qam	8
9	202750000	-3.4	35	256 qam	9
10	210750000	-3	37	256 qam	10
11	234750000	-3.2	37	256 qam	13
12	242750000	-3.7	37	256 qam	14
13	250750000	-4	37	256 qam	15
14	258750000	-4.2	37	256 qam	16
15	266750000	-4.2	37	256 qam	17
16	274750000	-4.2	37	256 qam	18
17	282750000	-3.7	38	256 qam	19
18	290750000	-3.7	37	256 qam	20
19	298750000	-3	37	256 qam	21
20	306750000	-2.5	38	256 qam	22
21	314750000	-2.5	38	256 qam	23
22	322750000	-2.4	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	35.5	1967665	30897
2	Locked	35	-1809229716	352621
3	Locked	35.5	480441158	627887
4	Locked	35.7	592615330	29429
5	Locked	36.3	241528940	36364
6	Locked	35.7	-326232165	50754
7	Locked	36.3	624410099	68536
8	Locked	36.3	1948225824	46710
9	Locked	35.9	166911481	52581
10	Locked	37.3	1906850	52371
11	Locked	37.6	106676	31016
12	Locked	37.6	101679	23653
13	Locked	37.6	97223	18149
14	Locked	37.6	88038	14133
15	Locked	37.6	80208	12105
16	Locked	37.6	77494	12551
17	Locked	38.6	85501	15296
18	Locked	37.6	102975	20962
19	Locked	37.6	117904	28753
20	Locked	38.9	114360	35262
21	Locked	38.6	98916	32959
22	Locked	38.6	86957	24186

Thank you for any help provided.

[LBM]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	5.1	5120	64 qam	2
2	25800000	5.1	5120	64 qam	4
3	32600000	5.1	5120	64 qam	3
4	46200000	5.1	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	iyewrkldJKDHSUBsgvca69834ncxv

Primary Downstream Service Flow

SFID	1960
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	9206
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

[Scott_B · Accepted solution]

Hi.
Send me a pm with postcode, account number and area code if you know this and I will look into it for you.
To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public

If my answer was helpful to you please mark you post as helpful answer and consider leaving kudos.
Thanks Scott

[jem101]

@LBM 

That's a cable fault, bad connection/joint or damaged cable somewhere between your Hub and the street cabinet. Check that all of the connections you can get to, including those in the box on the outside wall, are finger tight with no obvious damage. Failing that, you'll need an engineer visit to fix.

Downstream power levels are OK, low S/N ratio on the lowest frequency channels and corresponding excessive errors on those channels. Upstream power has hit it's upper limit in an attempt to compensate. I'd hazard a guess that if you check the modems log, you'll see a lot of Ranging Response timeouts (T3)

[LBM]

Hey thanks for the reply. I've checked as much as I can see and it all seems okay. It may just be coincidence but about 4 weeks ago City Fibre was installed in our area, our path was one of those that was dug up.

I think this is fine?

Is this the outside wall box for virgin? I couldn't spot any other box, but I can't see where the cables go from this box either.

There's a few old cables down here from previous internet providers but this seems nice and tight.