When my 350mbs was installed I have a screenshot of my phone achieving 399mbs.
Having noticed little dropouts in streaming and my son complaining about similar on the Xbox I assume I need to put the superhub into modem and buy a new router. Before I decided to buy this weekend I decided to read some of the posts,tinker and do some tests.
The wifi is split into 2.4, guest 2.4 and 5ghz and I have adjusted the channel width to the maximum settings.I have also used the app to optimize the settings and it claims everything is tip top.
I have been speed testing since Friday and EVERY test brings the speed in at between 40 - 45mbs whether on WIFI or connected to ethernet 5e cable. I have tested at 2am, 6am and through out the day.
Everything has been rebooted and I have also conducted the test with every device except one switched off and the speed is always in the range of 40 - 45mbs.
Given that I have used 2 Samsung S10's, S20, 3 laptops with and without ethernet and all round the house I find it really strange that every device is recording the same speed regardless of how or where it is connected.
Are you sure you mean 40MBs and not 40Mbs, there is an 8 fold difference between the two ?
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
I have changed my post to Mbs to avoid further confusion.
No service issues on the app or on the phone number.
As it turns out I set up a BQM thing back in August when I was fed up with the service and had read about it on here but didnt understand it so havent looked since. I have attached the past week. I will do the other stuff too.