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Cheesie20
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Message 1 of 26
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40ish Mbs max

When my 350mbs was installed I have a screenshot of my phone achieving 399mbs.

Having noticed little dropouts in streaming and my son complaining about similar on the Xbox I assume I need to put the superhub into modem and buy a new router.  Before I decided to buy this weekend I decided to read some of the posts,tinker and do some tests.

The wifi is split into 2.4, guest 2.4 and 5ghz and I have adjusted the channel width to the maximum settings.I have also used the app to optimize the settings and it claims everything is tip top.

I have been speed testing since Friday and EVERY test brings the speed in at between 40 - 45mbs whether on WIFI or connected to ethernet 5e cable.  I have tested at 2am, 6am and through out the day.

Everything has been rebooted and I have also conducted the test with every device except one switched off and the speed is always in the range of 40 - 45mbs.

Given that I have used 2 Samsung S10's, S20, 3 laptops with and without ethernet and all round the house I find it really strange that every device is recording the same speed regardless of how or where it is connected.

Can anyone offer any help?

 

 

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MikeRobbo
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Alessandro Volta
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Message 2 of 26
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Re: 40ish MB max

Are you sure you mean 40MBs and not 40Mbs, there is an 8 fold difference between the two ?

 

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Cheesie20
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Message 3 of 26
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Re: 40ish MB max

Thanks for such a swift response Mike

I have changed my post to Mbs to avoid further confusion.

No service issues on the app or on the phone number.

As it turns out I set up a BQM thing back in August when I was fed up with the service and had read about it on here but didnt understand it so havent looked since.  I have attached the past week.  I will do the other stuff too.

My BQM 4th October 

My BQM 3rd October 

My BQM 2nd October 

My BQM 1st October 

My BQM 30th September 

My BQM 29th September 

My BQM 28th September 

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Cheesie20
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Re: 40ish MB max

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000-638256 qam30
2202750000-738256 qam9
3210750000-7.237256 qam10
4218750000-7.232256 qam11
5234750000-7.438256 qam13
6242750000-7.238256 qam14
7250750000-6.938256 qam15
8258750000-6.738256 qam16
9266750000-6.938256 qam17
10274750000-738256 qam18
11282750000-6.938256 qam19
12290750000-6.738256 qam20
13298750000-6.537256 qam21
14306750000-638256 qam22
15314750000-638256 qam23
16322750000-5.738256 qam24
17330750000-5.738256 qam25
18370750000-5.538256 qam26
19378750000-5.738256 qam27
20386750000-638256 qam28
21394750000-638256 qam29
22410750000-5.738256 qam31
23418750000-5.738256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9200
2Locked38.6350
3Locked37.6390
4Locked32.213696361322559071
5Locked38.6320
6Locked38.6280
7Locked38.6230
8Locked38.9300
9Locked38.6190
10Locked38.6190
11Locked38.690
12Locked38.6170
13Locked37.6210
14Locked38.6200
15Locked38.9160
16Locked38.9110
17Locked38.9100
18Locked38.9200
19Locked38.6260
20Locked38.6100
21Locked38.6460
22Locked38.6240
23Locked38.9100
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Cheesie20
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Re: 40ish MB max

Upstream

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1462000004.525512064 qam1
2258000004.525512064 qam4
3325999884.525512064 qam3
4394000314.525512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Cheesie20
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Message 6 of 26
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Re: 40ish MB max

Network log

Network LogTime Priority Description
04/10/2020 18:29:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:29:4Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:27:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:27:51Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:27:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:27:40Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:26:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:26:51Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:25:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:25:51Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:23:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:23:23Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:10:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:10:5Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:08:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:08:3Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:05:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:05:25Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:03:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 18:03:43Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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MikeRobbo
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Alessandro Volta
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Message 7 of 26
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Re: 40ish MB max

Your Downstream Power Levels are far too low (minimum -6dBmV) also Channel 4 has far too high Post RS Error count.

In an ideal world they would be at zero and stay there. To zero them can you reboot the Hub using this method and then keep an eye on the counts.

Firstly 

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then check the error count again.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Cheesie20
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Message 8 of 26
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Re: 40ish MB max

I have changed my post to avoid further confusion.

I have contact the service number and checked online - no service issues.

I had previously set up BQM but didnt understand it so I have posted a weeks worth.

My BQM 4th October 

My BQM 3rd October 

My BQM 2nd October 

My BQM 1st October 

My BQM 30th September 

My BQM 29th September 

My BQM 28th September 

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Cheesie20
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Message 9 of 26
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Re: 40ish MB max

Cheers Mike

Im on with that now.

What should the down stream power levels be? Should this pre-longed power off re-set the errors and restore the power levels?

Cheers

Stephen

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MikeRobbo
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Message 10 of 26
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Re: 40ish MB max

Downstream Power Levels range  is -6dBmV to +10dBmV with the ideal point at 0dBmV.

The extended Power Off reboot should reset the errors but I can  foresee Channel 4 numbers going up quicker than a Saturn V.

The Power Levels will need an engineer visit.

Let us know how the reboot goes.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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