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AstroTrick
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Message 1 of 14
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40Mb download instead of 350Mb

Hello,

like most posts here, i’m suffering from massively under deliver from VM on download speed.

paying £65 per month to get at best 40Mb on wired connection.

Can anyone help please?

 

 

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JitteryPinger
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Message 2 of 14
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Re: 40Mb download instead of 350Mb

Open http://192.168.0.1/ or http://192.168.100.1/ (if you have your Hub in Modem mode) in your browser

For Hubs 2 & 3 - DO NOT LOG IN, just click “Check Router Status”

For Hub 4 - When the page appears LOG IN then click on: Advanced Settings > Tools > Network Status.

Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs in replies here.

If this is your first time you may have to do first setup of hub password.

 

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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AstroTrick
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Message 3 of 14
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Re: 40Mb download instead of 350Mb

Hi JitteryPinger,

Thanks for the answer!

Here's are all the data requested

Thanks!

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

15150000006.938256 qam14
24750000005.937256 qam9
34830000006.838256 qam10
44910000006.337256 qam11
54990000006.537256 qam12
65070000006.838256 qam13
7523000000738256 qam15
85310000006.937256 qam16
95390000007.338256 qam17
10547000000637256 qam18
115550000006.837256 qam19
125630000006.437256 qam20
13571000000637256 qam21
14579000000738256 qam22
15587000000638256 qam23
165950000006.638256 qam24
176350000006.537256 qam25
186430000005.137256 qam26
196510000006.938256 qam27
206590000005.337256 qam28
21667000000637256 qam29
226750000006.537256 qam30
236830000006.437256 qam31
246910000006.838256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6750
2Locked37.61090
3Locked38.6300
4Locked37.61720
5Locked37.6660
6Locked38.6760
7Locked38.6680
8Locked37.61660
9Locked38.6610
10Locked37.61080
11Locked37.6850
12Locked37.6980
13Locked37.61340
14Locked38.6410
15Locked38.61020
16Locked38.6700
17Locked37.6650
18Locked37.62030
19Locked38.6250
20Locked37.62280
21Locked37.31100
22Locked37.6920
23Locked37.31000
24Locked38.6720

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000038.3512064 qam6
24620000038.3512064 qam5
33260026338.5512064 qam7
42580000038.8512064 qam8



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA00110
4ATDMA0010

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062-b.cm



Primary Downstream Service Flow

SFID151248
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID151247
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

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AstroTrick
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Message 4 of 14
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Re: 40Mb download instead of 350Mb

Characters limit on post, last part:

Network Log

Time Priority Description

20/02/2021 12:18:46ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 06:59:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 00:22:1ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 09:40:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2021 10:45:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2021 10:04:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 21:06:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 22:45:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 11:46:0noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 11:28:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 10:45:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 01:43:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 22:45:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 18:09:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 10:45:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 22:22:10noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 15:26:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 15:26:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 15:26:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 13:50:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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apcyberax
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Message 5 of 14
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Re: 40Mb download instead of 350Mb

Just to check now are you testing the speed

350Mbps is 43MB/s
If you are seeing this from downloads that is correct
AstroTrick
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Message 6 of 14
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Re: 40Mb download instead of 350Mb

no I've got 40Mbps 

AstroTrick_0-1613948858729.png

Upload is right on average contracted (36Mbps), download average should at 362Mbps.. I've never reach 100 I think..

Thanks apcyberax

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JitteryPinger
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Message 7 of 14
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Re: 40Mb download instead of 350Mb

Seem's likely a congestion issue,

Could you complete this test https://labs2.thinkbroadband.com/speedtest/

Once the test is complete please click the blue results page button and share the link directly back here.

Try and use a wired device to run this test please.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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theinternetguy
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Message 8 of 14
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Re: 40Mb download instead of 350Mb

Phone 150 and get VM to sort it. They have 30 days to sort it else you have the right to cancel your contract. Look below: 

Our minimum download speed guarantee

The actual speed of your service may vary, but for new customers and existing customers who change their broadband services on or after 28th February 2019, we now provide a minimum download speed guarantee to your Virgin Media Hub. This is 50% of the advertised speed for your broadband service on the date you placed your order.

The right to end your contract

If the download speeds to your Virgin Media Hub falls below our minimum download speed guarantee for three consecutive days (continuously or intermittently) and we’re unable to fix the problem within 30 days, you may be able to leave your contract without paying an early disconnection fee. That goes for new customers, or existing customers who change their broadband services on or after 28th February 2019. 

So if your on M350 you should be getting at least 175mpbs. My answer - Call VM and if it continues after 30 days leave Virgin! 

AstroTrick
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Message 9 of 14
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Re: 40Mb download instead of 350Mb

Hi JitteryPinger,

Here's the result, https://www.thinkbroadband.com/speedtest/1613949376474730155

Thanks

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JitteryPinger
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Message 10 of 14
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Re: 40Mb download instead of 350Mb

Thanks for sending that over, actually more of a stable test than expected, if your still awake after midnight towards 1am maybe try another test and see if any improvement, however as mentioned above, Virgin do need to be told about the issue directly and tell them that if the issues isn't fixed within the 30 day period that you will want it disconnecting (if that's a option for you)

If going down the route of given Virgin 30 days to resolve issues then I recommend choosing your test computer and keep a log of daily tests as proof of a consistent problem, maybe create an account on speedtest.net

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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