Hello guys, I’ve been having issues with my internet now going into the 4th week and I’m starting to reach the end of my patience. I’m on a 500 mbs package, worked fine until 4 weeks ago when the download speed won’t go over 40 mbs at off peak times on an Ethernet connection. During peak times it goes as low as 5-6 mbs. Had an engineer that came over, changed the hub but could not fix the issue, he had no idea what is the problem. Regardless of wired or wireless connection I’m getting the exact lousy speed. Customer service couldn’t help me either. What can I do to fix this?? Tia
Thank you for your posts and welcome to our community forums. We're here to help.
I'm very sorry to hear you've been having some speed issues recently. Are these ongoing today? If so, can you confirm if you're also having problems on a wired connection and not just a wireless/Wi-Fi connection?