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Hkoczian1
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40 MBs on 500mbs package for weeks

Hello guys, I’ve been having issues with my internet now going into the 4th week and I’m starting to reach the end of my patience. I’m on a 500 mbs package, worked fine until 4 weeks ago when the download speed won’t go over 40 mbs at off peak times on an Ethernet connection. During peak times it goes as low as 5-6 mbs. Had an engineer that came over, changed the hub but could not fix the issue, he had no idea what is the problem. Regardless of wired or wireless connection I’m getting the exact lousy speed. Customer service couldn’t help me either. What can I do to fix this?? Tia

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CDAC2CCA-337F-4F8A-B4F3-E05CACABF57F.png

4F4769EC-9A3C-4EE3-94CE-91D7C5479C21.png

 

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Hkoczian1
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Re: 40 MBs on 500mbs package for weeks

Anyone that can read these values can shed some light on what’s happening here. I’ve been trying everything to get this to work to no avail

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Hkoczian1
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Re: 40 MBs on 500mbs package for weeks

Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)
139000000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online



Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000005.338256 qam1
21470000004.538256 qam2
31550000004.138256 qam3
41630000004.438256 qam4
51710000004.537256 qam5
61790000004.437256 qam6
71870000004.337256 qam7
81950000004.138256 qam8
9203000000438256 qam9
10211000000437256 qam10
112190000004.337256 qam11
122270000004.437256 qam12
132350000004.437256 qam13
142430000004.337256 qam14
152510000004.337256 qam15
162590000004.338256 qam16
172670000004.137256 qam17
182830000004.138256 qam19
192910000004.138256 qam20
203070000004.137256 qam22
213150000004.537256 qam23
223230000004.938256 qam24
233550000005.837256 qam28
24387000000637256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.690
2Locked38.9100
3Locked38.6160
4Locked38.690
5Locked37.3140
6Locked37.680
7Locked37.670
8Locked38.680
9Locked38.6130
10Locked37.6100
11Locked37.3100
12Locked37.6130
13Locked37.6130
14Locked37.3100
15Locked37.6170
16Locked38.6160
17Locked37.6100
18Locked38.990
19Locked38.6150
20Locked37.690
21Locked37.6110
22Locked38.6110
23Locked37.670
24Locked37.350



 

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Hkoczian1
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Re: 40 MBs on 500mbs package for weeks

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000039.5512064 qam3
25370000039.8512064 qam2
33940008839.3512064 qam4
46030000040.3512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt053-b.cm



Primary Downstream Service Flow

SFID16768
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID16767
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

 

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Hkoczian1
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Re: 40 MBs on 500mbs package for weeks

Network Log

Time Priority Description

07/12/2021 22:16:37noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/12/2021 06:40:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/12/2021 00:33:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2021 03:18:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:36:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:35:57Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:35:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:35:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:35:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:35:52criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:33:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:33:13criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:33:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:33:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:33:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:33:10criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:33:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:32:45Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:32:43criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 16:32:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Hkoczian1
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Message 6 of 28
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Re: 40 MBs on 500mbs package for weeks

Can anyone assist with this issue please. Any insight welcome. Thanks 

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Hkoczian1
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Message 7 of 28
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Re: 40 MBs on 500mbs package for weeks

Guess nobody knows

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Hkoczian1
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Message 8 of 28
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Re: 40 MBs on 500mbs package for weeks

Up

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Zach_R
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Message 9 of 28
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Re: 40 MBs on 500mbs package for weeks

Hi @Hkoczian1,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm very sorry to hear you've been having some speed issues recently. Are these ongoing today? If so, can you confirm if you're also having problems on a wired connection and not just a wireless/Wi-Fi connection?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Hkoczian1
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Message 10 of 28
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Re: 40 MBs on 500mbs package for weeks

Yes they are on going and yes I do get 35-40 mbs on a wired connection pretty much constantly during off peak. At peak it dips down to 6-7 mbs

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