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Veryslowbb
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4 months of slow speed no help

4 months ago I was thinking of leaving virgin due to bad service, one thing led to another and the guy on the phone offered me an upgrade. 

Turns out he only disconnected my TV and phones, called and upgraded again but this is where the real disgusting service begins.....

Not only do we average a speed of 1mb supposed to be up to 500mb. I've called up so many times over the months begging for help, only to be told they don't know how to help cause their guide to help them help us says nothings wrong. 

Finally spoke 2 someone with half a clue and he informed me my accounts constantly being restricted. My bills now average 120 a month because of all the changed and messing on virgin has done with my account. 

He unrestricted the account but now I'm back to square 1. 

Now when I call it just says you're too busy and bids me a Farewell. 

Please can someone on here get me proper technical help. I think the problem might be that since all the changes my new credit limit is only £50 dropped from 250. My bill is supposedly £75 so maybe this restricting my account?

BASICALLY I'm being robbed blind and no one wants 2 help. I can't even call 2 cancel my account cause no one wants 2 deal with the terrible service we've all been receiving lately. 

Kind regards 

A very fat, angry man who has no Internet 

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Emma_C
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Re: 4 months of slow speed no help

Hi Veryslowbb, 

Thanks for your post and welcome to our community. 

Very sorry that there has been some issues regarding your account and services, this is never good. 

I've had a look into things and can see that you've been able to speak to the team about this further since posting, so I hope all is resolved but if it isn't please let us know and we can take a closer look. 

Keep us posted. 

 

Emma_C - Forum Team
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Veryslowbb
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Re: 4 months of slow speed no help

Hi,

 

Account is now at 0.12 right now.

I have speed test results from December till now. 

 

I have called twice and both times neither operator  was helpful, one rushed me off the phone and promised to call me back. I've just made another payment hoping this would have helped but I'm still without proper speeds.

Please could you help, this is very stressful

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Emma_C
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Re: 4 months of slow speed no help

I do apologise. This certainly shouldn't be the case. 

I'll pop you a message now to grab some details and we'll see what's going on. 

Thanks. 

Emma_C - Forum Team
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Veryslowbb
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Re: 4 months of slow speed no help

Screenshot_20210130_105848_org.zwanoo.android.speedtest.jpg

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apcyberax
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Message 6 of 9
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Re: 4 months of slow speed no help

what speeds do you get wired?
Veryslowbb
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Re: 4 months of slow speed no help

It's the same all round. Our TV box, laptop and Pc have same to similar speeds

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Veryslowbb
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Re: 4 months of slow speed no help

Hi again,

Just an update i'm now on the PC (wired connection)

 PING ms
18
 DOWNLOAD Mbps
1.93
 UPLOAD Mbps
0.00
 
This morning I've also checked all the connections coming into my house and into the router, I did  find 2 loose connections and i have tightened them but this has made no difference 😞
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Chris_W1
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Re: 4 months of slow speed no help

Hi Veryslowbb, thanks for the message and we are happy to see that this is on the way to getting resolved. Please let us know how it goes. ^Chris. 

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