Virgin Media Community

[rortiz]

Hi,

I've a 360Mbps plan but my wired devices only get to a maximum of 80Mbps.

I'm using cable Cat5e so it should be limited to1Gb, the 5g wi-fi reaches 350Mpbs.

Looking to the hub config, I've seen that the Ethernet port shows that's capped to 100Mbps the port, how can I fix it?

Also, sunning the diagnostics shows that something is wrong with my broadband service, can anyone help me please?

 

 

Standard specification compliant	:	DOCSIS 3.0
Hardware version	:	4.01

Tks!

[rortiz]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)	482000000	Locked
Ranged Upstream Channel(Hz)	46000000	Ranged
Provisioning State	Online	Operational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	482000000	6	40	256qam	13
2	190000000	4	40	256qam	3
3	198000000	4	40	256qam	4
4	206000000	5	40	256qam	5
5	214000000	4	40	256qam	6
6	222000000	4	40	256qam	7
7	230000000	4	40	256qam	8
8	238000000	5	40	256qam	9
9	251000000	4	40	256qam	10
10	259000000	4	40	256qam	11
11	474000000	6	40	256qam	12
12	182000000	4	40	256qam	2
13	490000000	6	40	256qam	14
14	498000000	6	40	256qam	15
15	506000000	7	40	256qam	16
16	514000000	7	40	256qam	17
17	522000000	7	40	256qam	18
18	530000000	7	40	256qam	19
19	538000000	7	40	256qam	20
20	546000000	7	40	256qam	21
21	554000000	7	40	256qam	22
22	714000000	10	40	256qam	23
23	722000000	10	40	256qam	24
24	762000000	10	38	256qam	29

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.366	6201379694	352
2	Locked	40.366	5296848728	32
3	Locked	40.366	5296852761	50
4	Locked	40.366	5296962162	82
5	Locked	40.366	5296956113	143
6	Locked	40.366	5296957895	163
7	Locked	40.366	5303474422	198
8	Locked	40.366	5296948713	193
9	Locked	40.366	3823365104	301
10	Locked	40.366	4726136139	318
11	Locked	40.946	5296946878	86
12	Locked	40.366	5296953518	75
13	Locked	40.366	5296945215	259
14	Locked	40.946	5296836689	305
15	Locked	40.946	5296832242	201
16	Locked	40.946	5296950217	268
17	Locked	40.946	5296843123	230
18	Locked	40.366	5296842173	189
19	Locked	40.946	5296950149	159
20	Locked	40.946	5296950342	131
21	Locked	40.946	5296833823	75
22	Locked	40.366	5282232718	567
23	Locked	40.366	5282232970	112
24	Locked	38.983	5296845844	251

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46000000	34	5.120	64qam	4
2	60200000	36	5.120	64qam	6
3	53600000	35	5.120	64qam	5
4	32800000	33	5.120	64qam	2
5	39400000	34	5.120	64qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	2.0	0	0	27	0
2	2.0	0	0	26	0
3	2.0	0	0	20	0
4	2.0	0	0	11	0
5	2.0	0	0	23	0

[jbrennand]

Cables can and do fail (I have had several do so) - so first job change to a new Cat6a one (for better shielding).

Next check that the network card drivers are up to date and that it hasnt defaulted down to 100mbps - look in the network settings.

Also to do it properly and rule out software issues can you do it this way...
___________...........

Connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”

(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

This ensures that NO other devices can be connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

[rortiz]

Hey jbrennand,

Thanks for you answer, actually I've tested with 4 different cables and with 3 different devices, using the https://speedtest.samknows.com/  and it's always the same, it's seems that the ethernet is limited to 100 Mbps.
 

[newapollo]

Hi @rortiz 

In that case do as John suggested, 'Next check that the network card drivers are up to date and that it hasnt defaulted down to 100mbps - look in the network settings.'

Open device manager and check the Speed and Duplex there and change it if necessary.

speed and duplex

[rortiz]

Hey @newapollo

Thanks for your help, I’ve tested on two differents PS4 and a MacBook and always getting the same results, all those devices don’t have problems with networly card drivers.

[jbrennand]

What upload speeds are you getting?

[legacy1]

Are you from Ireland?

[cje85]

I would say so as we don't have 5 upstream channels in the UK. 

There's a huge number of Pre-RS errors and T3 errors in the stats, I've never seen such high numbers before. 

That wouldn't affect the ethernet speeds however.

[rortiz]

I’m having upload speeds of maximum 10mbps and I’m from Ireland