Hi there @pietre252
Thank you so much for updating us on this and I'm so glad to see your speeds have now improved!
I'd be more than happy to speak with you over the issues you have faced with getting this resolved.
I will send you over a PM now so we can log a complaint and work on a resolution together.
Please keep an eye out for the purple envelope in the top right corner of the screen alerting you to a new message.
Thank you.