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frank1987
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35MB download, 0.3MB upload on 100MB Fibre broadband

The speed just drops this week from 100MB to 35, especially for the upload only for 0.3 MB, i am not able to upload anything.
Call the service, and waiting in the queue for 40 mins and closed automatically.

I have already reset, connect with a cable, same result. how can fix the issue?

Capture.JPG1.JPG

 

Thanks a lot"!!!

 

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Anonymous
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Re: 35MB download, 0.3MB upload on 100MB Fibre broadband

Could you access your router using http://192.168.0.1/ . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

At least we can check the stats to rule out an issue with the line.

(I can't see the images by the way).

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David_Bn
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Re: 35MB download, 0.3MB upload on 100MB Fibre broadband

Good Morning frank1987,

 

Thanks for your post on our Community Forums and a very warm welcome to you/

 

Sorry to see you've been having issues with your broadband speeds.

 

Is this issue still on going or has this been resolved since your post last week?

 

Looking at the stats of the hub, everything appear a few channels are currently out of spec. Let me know if you need further assistance

 

Before coming back to us, can you also try performing a pin hole reset on the hub for us?

 

Kindest regards,

 

David_Bn

 

 

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