Have been a mostly happy customer for last year or so but recently my connection has dropped to 50-70mbps. I'm not exactly sure when this happened but I certainly have noticed my work uploads are taking forever (let alone trying to stream Youtube videos or even browse internet pages for that matter).
As previously stated, the connection has been very fast previously with game downloads on Steam hitting the 43.5MB/s consistently but now is only reaching 6-8MB/s at best. Clearly, this is a bit of a concern and has cost me a lot of wasted time today at work (WFH).
Things I've done:
Rebooted Asus router and access points
Rebooted Virgin Hub 3 (normally run it in modem mode)
Factory reset Virgin Hub 3
Run the virgin diagnostic from Virgin Hub 3 and all passed OK
Performed a speedtest on a 2018 Macbook Pro (wired) straight into the Virgin Hub 3 after factory reset...still reporting slow speeds
Performed an online Virgin check and all passed OK
Checked to see if any problems in my area - none reported by Virgin
Feel like I've exhausted my remedies at home here so am posting to see if I might be able to get some assistance?
Thank you in advance!
EDIT: I've just gone to see my nextdoor neighbor (who is on the 200Mbps package from Virgin) and he is also experiencing a huge reduction in speed. His speedtest is reporting 30mbps so could be a problem with our cabinet perhaps?
Heya thanks for taking the time to reply and for your suggestion!
All my cabling is good as I run a music company from home and have to backup large amount(s) of data to various servers around the property. File transfer speeds are lightning quick still its just the internets!
Looks like others are reporting similiar issues so maybe Virgin's network is overloaded?
I'm in the SE of England btw...Surrey to be exact.