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Good AFternoon, having issues with internet for over 4 weeks now, download speeds are terrible under 50mb/s even though contract is 350mb/s. doe various trouble shooting, from virgin help page. changed 2 different etheret cables nothing(these cables works fine tested on 2 different internets) wifi have same terrible speeds, can't be fault in cable. services shows in area all is OK. Router is updated to latest version. got router stats below to look at. had a read forum with similar readings some posts wre answered by admins saying there is issue in line and engineer needs to be called out, will that be the same in my case?
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID| 1 | 227000000 | -1.2 | 31 | 256 qam | 12 |
| 2 | 139000000 | -1.4 | 35 | 256 qam | 1 |
| 3 | 147000000 | 0 | 34 | 256 qam | 2 |
| 4 | 155000000 | -1 | 32 | 256 qam | 3 |
| 5 | 163000000 | -0.2 | 33 | 256 qam | 4 |
| 6 | 171000000 | 0 | 32 | 256 qam | 5 |
| 7 | 179000000 | 0.2 | 31 | 256 qam | 6 |
| 8 | 187000000 | 0.2 | 33 | 256 qam | 7 |
| 9 | 195000000 | -0.4 | 33 | 256 qam | 8 |
| 10 | 203000000 | -0.5 | 34 | 256 qam | 9 |
| 11 | 211000000 | -1.9 | 34 | 256 qam | 10 |
| 12 | 235000000 | 0 | 36 | 256 qam | 13 |
| 13 | 243000000 | -0.5 | 36 | 256 qam | 14 |
| 14 | 251000000 | 0.4 | 36 | 256 qam | 15 |
| 15 | 259000000 | -0.5 | 36 | 256 qam | 16 |
| 16 | 267000000 | 0.5 | 37 | 256 qam | 17 |
| 17 | 275000000 | -0.7 | 36 | 256 qam | 18 |
| 18 | 283000000 | 1.4 | 37 | 256 qam | 19 |
| 19 | 291000000 | 0.4 | 36 | 256 qam | 20 |
| 20 | 299000000 | 2 | 37 | 256 qam | 21 |
| 21 | 307000000 | 1.2 | 37 | 256 qam | 22 |
| 22 | 315000000 | 2.5 | 37 | 256 qam | 23 |
| 23 | 323000000 | 1.9 | 37 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors| 1 | Locked | 31.4 | 1146076948 | 4492998 |
| 2 | Locked | 35.5 | -1632216785 | 1653158 |
| 3 | Locked | 34.4 | -988745220 | 20311712 |
| 4 | Locked | 32.3 | 513297078 | 22800983 |
| 5 | Locked | 34 | -272805929 | 37624164 |
| 6 | Locked | 32.6 | -1252651251 | 9133825 |
| 7 | Locked | 31.9 | 715207747 | 11391498 |
| 8 | Locked | 33.4 | 1077588358 | 10165843 |
| 9 | Locked | 33.4 | -1720394460 | 6773123 |
| 10 | Locked | 34.3 | -722390485 | 121600 |
| 11 | Locked | 34.3 | -1564214845 | 328496 |
| 12 | Locked | 36.3 | 109567579 | 50601 |
| 13 | Locked | 36.3 | 82054935 | 45773 |
| 14 | Locked | 36.3 | 2130608163 | 39680 |
| 15 | Locked | 36.6 | 61995866 | 43249 |
| 16 | Locked | 37.3 | 29685466 | 38654 |
| 17 | Locked | 36.3 | 26595802 | 47114 |
| 18 | Locked | 37.3 | 21613159 | 63082 |
| 19 | Locked | 36.6 | 19414057 | 47037 |
| 20 | Locked | 37.6 | 12824811 | 30538 |
| 21 | Locked | 37.6 | 8798833 | 24528 |
| 22 | Locked | 37.6 | 5552605 | 25883 |
| 23 | Locked | 37.3 | 8246160 | 16830 |
Network Log
Time Priority Description
| 18/02/2023 16:40:45 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 18/02/2023 16:37:4 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 18/02/2023 16:36:46 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 18/02/2023 16:36:44 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 18/02/2023 13:08:3 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 18/02/2023 12:57:23 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 18/02/2023 12:57:23 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 17/02/2023 17:21:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 17/02/2023 17:21:37 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 17/02/2023 17:21:33 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 17/02/2023 17:21:29 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 17/02/2023 17:21:25 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 17/02/2023 17:21:20 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 17/02/2023 17:21:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 17/02/2023 17:20:6 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 17/02/2023 17:20:4 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 17/02/2023 17:20:1 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 17/02/2023 17:20:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 17/02/2023 17:19:49 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 17/02/2023 17:19:40 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
can someone help, is there anything else i can do or try to convince Vrigin customer service team that they are wrong and there is issue outside my cables and routers!?
Thanks
