Virgin Media Community

[chunk1982]

good evening all, i think i have a couple of issues maybe one with my internet and one with my hub?, i currently have the 350mb package however most days when i try and game online on my pc my internet cuts off for a few seconds/minutes, then reconnects and im stuck at 90mb however only when hardwired, wifi still shows as 350mb!!, ive tried different ports on the hub as well as hardwiring the laptop into the hub along with several ethernet cables and all stays at 90mb, factory resetting the hub via pin hole tends to fix, i have phoned C/S in the past but they just make me hard reset the hub and tell me its ok but surly i shouldnt be having to do this daily??. can anyone offer some advice please. i will post my stats.

[chunk1982]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	12.1	37	256 qam	25
2	203000000	10.4	37	256 qam	9
3	211000000	10.3	37	256 qam	10
4	219000000	9.5	36	256 qam	11
5	227000000	8.6	36	256 qam	12
6	235000000	9	36	256 qam	13
7	243000000	8.8	36	256 qam	14
8	251000000	9.1	36	256 qam	15
9	259000000	9	36	256 qam	16
10	267000000	9	36	256 qam	17
11	275000000	8.9	36	256 qam	18
12	283000000	9	36	256 qam	19
13	291000000	10.1	37	256 qam	20
14	299000000	11.1	37	256 qam	21
15	307000000	11.5	37	256 qam	22
16	315000000	11.3	37	256 qam	23
17	323000000	11.9	37	256 qam	24
18	339000000	12.6	37	256 qam	26
19	347000000	12.8	38	256 qam	27
20	355000000	12.8	38	256 qam	28
21	363000000	12.8	38	256 qam	29
22	371000000	12.4	37	256 qam	30
23	379000000	12.3	37	256 qam	31
24	387000000	12.6	38	256 qam	32

[chunk1982]

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	670	10404
2	Locked	37.3	545	10461
3	Locked	37.3	600	9613
4	Locked	36.6	6029	3470
5	Locked	36.3	3562	3679
6	Locked	36.6	663	2272
7	Locked	36.3	744	10489
8	Locked	36.3	621	10505
9	Locked	36.6	793	10001
10	Locked	36.6	741	10183
11	Locked	36.6	697	10251
12	Locked	36.6	696	10189
13	Locked	37.6	423	10572
14	Locked	37.3	687	9656
15	Locked	37.6	539	8616
16	Locked	37.3	736	9547
17	Locked	37.3	659	9041
18	Locked	37.3	371	9576
19	Locked	38.6	488	8512
20	Locked	38.6	588	8863
21	Locked	38.9	605	9875
22	Locked	37.3	750	8900
23	Locked	37.3	467	9863
24	Locked	38.6	461	10469

[chunk1982]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700039	40.8	5120	64 qam	2
2	39400000	40.8	5120	64 qam	4
3	46200051	40.8	5120	64 qam	3
4	60300029	40.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

[Adduxi]

Downstream power levels are too high, the range should be somewhere betweeen -6 and +10.

You have far too many PostRS errors, these should ideally be zero.  Most likely noise ingress on the circuit.

VM will need to send a technician to fix those errors.   If you wait here a day or two a VM Mod will pick this up.

[chunk1982]

thank you so much

[ozsat]

Is your download dropping to 90Mb or perhaps 93-94Mb? Also is this a Hub3 or SH4?

I would expect the noise on the line to cause a problem with WiFi speeds too - it is not normal to have better WiFi over Ethernet.

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@chunk1982 wrote:

good evening all, i think i have a couple of issues maybe one with my internet and one with my hub?, i currently have the 350mb package however most days when i try and game online on my pc my internet cuts off for a few seconds/minutes, then reconnects and im stuck at 90mb however only when hardwired, wifi still shows as 350mb!!, ive tried different ports on the hub as well as hardwiring the laptop into the hub along with several ethernet cables and all stays at 90mb, factory resetting the hub via pin hole tends to fix, i have phoned C/S in the past but they just make me hard reset the hub and tell me its ok but surly i shouldnt be having to do this daily??. can anyone offer some advice please. i will post my stats.

---

[chunk1982]

yes it does hit 93-94mb as for the hub its a hub 3.0 on

Hardware version	: 10
Software version	: 9.1.1912.304

as i stated i think i have 2 seperate issues, i think one is with the hub (dropping speeds to 90+mb)  but the laptop and phone on wifi still getting 350mb give or take yet pc or laptop hard wired only get the 90+mb on different ports on the hub as well as different ethernet leads

many thanks

paul

[legacy1]

Does your laptop have a 1Gb port? a reboot may fix for a short term as the bug can be internal or external link speed drop to 100Mb

[chunk1982]

good day sir, yes the laptop does have gig ether

many thanks

paul