on 02-04-2022 23:25
good evening all, i think i have a couple of issues maybe one with my internet and one with my hub?, i currently have the 350mb package however most days when i try and game online on my pc my internet cuts off for a few seconds/minutes, then reconnects and im stuck at 90mb however only when hardwired, wifi still shows as 350mb!!, ive tried different ports on the hub as well as hardwiring the laptop into the hub along with several ethernet cables and all stays at 90mb, factory resetting the hub via pin hole tends to fix, i have phoned C/S in the past but they just make me hard reset the hub and tell me its ok but surly i shouldnt be having to do this daily??. can anyone offer some advice please. i will post my stats.
on 02-04-2022 23:28
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 12.1 | 37 | 256 qam | 25 |
2 | 203000000 | 10.4 | 37 | 256 qam | 9 |
3 | 211000000 | 10.3 | 37 | 256 qam | 10 |
4 | 219000000 | 9.5 | 36 | 256 qam | 11 |
5 | 227000000 | 8.6 | 36 | 256 qam | 12 |
6 | 235000000 | 9 | 36 | 256 qam | 13 |
7 | 243000000 | 8.8 | 36 | 256 qam | 14 |
8 | 251000000 | 9.1 | 36 | 256 qam | 15 |
9 | 259000000 | 9 | 36 | 256 qam | 16 |
10 | 267000000 | 9 | 36 | 256 qam | 17 |
11 | 275000000 | 8.9 | 36 | 256 qam | 18 |
12 | 283000000 | 9 | 36 | 256 qam | 19 |
13 | 291000000 | 10.1 | 37 | 256 qam | 20 |
14 | 299000000 | 11.1 | 37 | 256 qam | 21 |
15 | 307000000 | 11.5 | 37 | 256 qam | 22 |
16 | 315000000 | 11.3 | 37 | 256 qam | 23 |
17 | 323000000 | 11.9 | 37 | 256 qam | 24 |
18 | 339000000 | 12.6 | 37 | 256 qam | 26 |
19 | 347000000 | 12.8 | 38 | 256 qam | 27 |
20 | 355000000 | 12.8 | 38 | 256 qam | 28 |
21 | 363000000 | 12.8 | 38 | 256 qam | 29 |
22 | 371000000 | 12.4 | 37 | 256 qam | 30 |
23 | 379000000 | 12.3 | 37 | 256 qam | 31 |
24 | 387000000 | 12.6 | 38 | 256 qam | 32 |
on 02-04-2022 23:29
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 670 | 10404 |
2 | Locked | 37.3 | 545 | 10461 |
3 | Locked | 37.3 | 600 | 9613 |
4 | Locked | 36.6 | 6029 | 3470 |
5 | Locked | 36.3 | 3562 | 3679 |
6 | Locked | 36.6 | 663 | 2272 |
7 | Locked | 36.3 | 744 | 10489 |
8 | Locked | 36.3 | 621 | 10505 |
9 | Locked | 36.6 | 793 | 10001 |
10 | Locked | 36.6 | 741 | 10183 |
11 | Locked | 36.6 | 697 | 10251 |
12 | Locked | 36.6 | 696 | 10189 |
13 | Locked | 37.6 | 423 | 10572 |
14 | Locked | 37.3 | 687 | 9656 |
15 | Locked | 37.6 | 539 | 8616 |
16 | Locked | 37.3 | 736 | 9547 |
17 | Locked | 37.3 | 659 | 9041 |
18 | Locked | 37.3 | 371 | 9576 |
19 | Locked | 38.6 | 488 | 8512 |
20 | Locked | 38.6 | 588 | 8863 |
21 | Locked | 38.9 | 605 | 9875 |
22 | Locked | 37.3 | 750 | 8900 |
23 | Locked | 37.3 | 467 | 9863 |
24 | Locked | 38.6 | 461 | 10469 |
on 02-04-2022 23:29
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700039 | 40.8 | 5120 | 64 qam | 2 |
2 | 39400000 | 40.8 | 5120 | 64 qam | 4 |
3 | 46200051 | 40.8 | 5120 | 64 qam | 3 |
4 | 60300029 | 40.8 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 03-04-2022 11:00
Downstream power levels are too high, the range should be somewhere betweeen -6 and +10.
You have far too many PostRS errors, these should ideally be zero. Most likely noise ingress on the circuit.
VM will need to send a technician to fix those errors. If you wait here a day or two a VM Mod will pick this up.
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on 03-04-2022 15:59
thank you so much
03-04-2022 17:51 - edited 03-04-2022 17:52
Is your download dropping to 90Mb or perhaps 93-94Mb? Also is this a Hub3 or SH4?
I would expect the noise on the line to cause a problem with WiFi speeds too - it is not normal to have better WiFi over Ethernet.
@chunk1982 wrote:good evening all, i think i have a couple of issues maybe one with my internet and one with my hub?, i currently have the 350mb package however most days when i try and game online on my pc my internet cuts off for a few seconds/minutes, then reconnects and im stuck at 90mb however only when hardwired, wifi still shows as 350mb!!, ive tried different ports on the hub as well as hardwiring the laptop into the hub along with several ethernet cables and all stays at 90mb, factory resetting the hub via pin hole tends to fix, i have phoned C/S in the past but they just make me hard reset the hub and tell me its ok but surly i shouldnt be having to do this daily??. can anyone offer some advice please. i will post my stats.
on 04-04-2022 00:27
yes it does hit 93-94mb as for the hub its a hub 3.0 on
Hardware version | : 10 |
Software version | : 9.1.1912.304 |
as i stated i think i have 2 seperate issues, i think one is with the hub (dropping speeds to 90+mb) but the laptop and phone on wifi still getting 350mb give or take yet pc or laptop hard wired only get the 90+mb on different ports on the hub as well as different ethernet leads
many thanks
paul
on 04-04-2022 01:41
on 04-04-2022 13:04
good day sir, yes the laptop does have gig ether
many thanks
paul