Virgin Media Community

[jc89]

Hi,

I just signed up to the 350mb package on the 11th June  I was previously on the 100mb package. I am using the hub 3.0. 

As you can see, my upload speed has increased, but not my download speed.

Using various devices, ethernet or wireless, no difference.  I did one test yesterday and got over 100mb down (the only time I've seen that) so I know it isn't my device/hardware.

[jc89]

TEST_DATE	TIME_ZONE	DOWNLOAD_MEGABITS	UPLOAD_MEGABITS	LATENCY_MS	SERVER_NAME
5/22/2020 7:44 AM	GMT	111.89	10.04	17	Croydon
06/09/2020 14:58	GMT	25.42	9.35	24	London
06/09/2020 21:20	GMT	111.21	9.79	13	London
06/10/2020 07:14	GMT	112.1	9.83	25	London
06/11/2020 08:12	GMT	49.33	9.8	15	London
06/11/2020 17:14	GMT	41.68	3.72	29	London
06/11/2020 17:50	GMT	101.04	37.17	15	London
06/12/2020 05:15	GMT	51.26	37.13	40	London
06/12/2020 15:35	GMT	50.86	35.43	39	London
06/12/2020 16:01	GMT	28.09	37.17	27	London
06/12/2020 16:03	GMT	45.96	36.96	26	London

[jc89]

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	298750000	1	38	256 qam	21
2	186750000	2.7	40	256 qam	7
3	194750000	2.5	40	256 qam	8
4	202750000	2.4	40	256 qam	9
5	210750000	2.2	38	256 qam	10
6	218750000	2	40	256 qam	11
7	226750000	1.9	40	256 qam	12
8	234750000	1.5	40	256 qam	13
9	242750000	1.4	40	256 qam	14
10	250750000	1	40	256 qam	15
11	258750000	1	40	256 qam	16
12	266750000	0.9	40	256 qam	17
13	274750000	0.9	40	256 qam	18
14	282750000	0.9	40	256 qam	19
15	290750000	0.9	38	256 qam	20
16	306750000	1.2	40	256 qam	22
17	314750000	1.2	40	256 qam	23
18	322750000	1.2	40	256 qam	24
19	402750000	0.4	40	256 qam	25
20	410750000	0.2	38	256 qam	26
21	418750000	0	38	256 qam	27
22	426750000	-0.2	38	256 qam	28
23	434750000	-0.4	38	256 qam	29
24	442750000	-0.5	40	256 qam	30

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	21	6
2	Locked	40.3	29	0
3	Locked	40.3	27	0
4	Locked	40.3	16	0
5	Locked	38.9	24	0
6	Locked	40.3	10	0
7	Locked	40.3	18	0
8	Locked	40.3	16	0
9	Locked	40.3	22	0
10	Locked	40.3	15	0
11	Locked	40.3	12	0
12	Locked	40.3	12	0
13	Locked	40.3	25	0
14	Locked	40.3	23	1
15	Locked	38.9	17	0
16	Locked	40.3	18	0
17	Locked	40.3	31	0
18	Locked	40.9	35	0
19	Locked	40.3	6	0
20	Locked	38.9	63	0
21	Locked	38.9	17	0
22	Locked	38.9	23	0
23	Locked	38.9	26	0
24	Locked	40.3	32	17

Upstream:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	4.425	5120	64 qam	8
2	39400000	4.325	5120	64 qam	9
3	53700000	4.45	5120	64 qam	7
4	32600000	4.3	5120	64 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[David_Bn]

Good Afternoon jv89,

Thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to see you've been having issues with your broadband speeds.

I've looked at the stats on the hub and I can see that everything is currently in spec. Can you run the speed test with the Ethernet cable and with the hub in modem mode to see if you can achieve the full speed?

Kindest regards,

David_Bn

[jc89]

Hi David,

I don't have an ethernet port in my laptop, but I'm testing right beside the router.

These are my speeds this morning.. sat less than 1m away from the hub.

[jc89]

This my network adaptor so shouldn't be any problems here I don't think

https://www.qualcomm.com/products/qca9377

Specifications

Wi-Fi

Wi-Fi Standards: 802.11ac Wave 2, 802.11a/b/g, 802.11n

Wi-Fi Spectral Bands: 2.4 GHz, 5 GHz

Peak Speed: 433 Mbps

Channel Utilization: 20/40/80 MHz

MIMO Configuration: 1x1 (1-stream)

Wi-Fi Features: MU-MIMO

[gary_dexter]

WiFi speeds and connectivity aren’t guaranteed.

You need to speedtest when wired. 

[hotshot666]

Gary Dexter, do you not see the person post this

"I don't have an ethernet port in my laptop, but I'm testing right beside the router"

If the speed test is rubbish when that close to the hub, wired or ethernet the difference is minimal. I have done hours of testing.

You are merely propagating the Virgin company line with your comments "WiFi speeds and connectivity aren’t guaranteed." That is exactly the tosh we expect from offshore support staff.

Is there a way to remove Kudos, because the last 5 answers you have given need kudos removing

[jc89]

Thanks Hotshot!

ill try to use a friends laptop if I can. Seems like a drastic drop from what I should be getting especially when I’m right beside the hub. 

[hotshot666]

JC89, the analogy i use all the time when trying to explain this stuff is water in a pipe.

Data on a circuit is very similar

If you have unlimited water into your house a tap nearby will have great pressure, and perhaps a bathroom 2 floors away will be very less.

If you ain't got much water coming into your house to start with, its kid of academic how you access it

Most modern phones can connect to your wi fi at more than 50Mbs. Some a lot more. If the data coming into your house is less than the rate at which the phone can receive it, the phone is NOT the limiting factor is the data (water) quantity available.

My own circumstances are not very different. I have a gigabit hub. I have many devices that can send and receive data in excess of 800 Mbs. When i only receive 100mbs data, it is not down to my PC or infrastructure. When i can only upload 2.5mbs it ABSOLUTELY is nothing to do with my infrastructure