enough is enough, my broadband speed has been really slow for months now in comparison to what I am paying for. I have tried calling a few times but obviously due to current situation I appreciate staff levels. But there is clearly an issue with broadband speeds either being capped or supply demand, which as per contract for 350mbs there is no limitations. I'm lucky to get 90mbs from an ethernet device (iMac) even though it should be 350mb. Yet I've been paying for 350mb.
It won't let me paste the logs as requested in this section so I have had to try and add them to the comments of my post. Probably because there are so many logs, and warnings.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
RS errors are too high but they may be historic build up. Can you reset them to 0 by the reset detailed below, then look back in every hour or so to see if they start appearing - they shouldnt.
------- Do a factory reset – a lot of the VM techies on here are suggesting it as a first option and it has worked for many customers.
Note that a pinhole reset on a Hub3 can be a bit problematic - so do it EXACTLY this way (not as the VM website says!).
Firstly, make sure the Hub's sticker/card with the two passwords on it is still there and legible or you will be stuffed ! If its not – DON’T DO IT ! With the Hub "on" disconnect any ethernet connections and push in the “reset pin” with the end of a paperclip/thin nail or similar (bigger items like ball point pen ends may not press it in far enough) until you feel it at the “stop point” and hold it there firmly for a "timed" minimum of 60 seconds do NOT restart the Hub after that. Leave it 5' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Make sure you use the wifi one for devices connecting to the wifi and the settings one to access the Hub.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Power levels look okay as noted before. Yes, PostRS errors shouldn't been there in high numbers, indicative of noise on the circuit. But the network logs are not good with lots of sync and signal loss. Setup a BQM here www.thinkbroadband.com/ping and monitor. It could just be over utilisation in the local area, as VM do not throttle. Post back in a day so we can comment on the BQM.