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350m Poor speed - barely reaches 110m-download and at best 8-10m upload.

Hi All

My service was upgraded from 100M to 350M on Monday.  I am directly connected to the router via Cat6 1Gb cable.  I dont get anywhere near the 300Mb upload (actual tops out at 110m occasionally) and upload is terrible - best I can get is 10Mb.  I have factory reset the router as suggested within the community.  Has made no difference.  I use Virgin for work purposes.  I have Sky Broadband too which is for personal use; their broadband regularly provides 50m download and 30m upload.  Not impressed at all.  I appreciate the Covid19 situation but trying to reach someone is almost impossible.  Really hope I get some quick assistance on here.

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Alessandro Volta
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Message 2 of 9
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Re: 350m Poor speed - barely reaches 110m-download and at best 8-10m upload.

Sounds like you haven’t received the upgraded speed config.

Can you copy/paste back the config from here: http://192.168.0.1/#configuration


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Re: 350m Poor speed - barely reaches 110m-download and at best 8-10m upload.

Standard specification compliant : DOCSIS 3.0
Hardware version : 10
Software version : 9.1.1811.401
Cable MAC address : **:**:**:**:**:**
Cable modem serial number : AAAP63567198
System up time : 0 days 0h:43m:43s
Network access : Allowed
WAN IP settings
Your current Hub 3.0 internet settings are displayed below
MAC address : **:**:**:**:**:**
IPv4 address : [Removed]
Default gateway : [Removed]
IPv4 lease time : 6 days 10h:3m:44s
IPv4 lease expire : 06/05/2020 00:30:46.00
IPv4 DNS servers : 194.168.8.10

 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Message 4 of 9
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Re: 350m Poor speed - barely reaches 110m-download and at best 8-10m upload.

Further info

 

csjcam_0-1588170752982.pngVirginHub3.JPG

 

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Message 5 of 9
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Re: 350m Poor speed - barely reaches 110m-download and at best 8-10m upload.

You haven't been upgraded, the Hub still has the 100 down / 10 meg up config.

 

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Re: 350m Poor speed - barely reaches 110m-download and at best 8-10m upload.

According to my account I have.  What do I need to do?

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Re: 350m Poor speed - barely reaches 110m-download and at best 8-10m upload.

VirginHub3_350M.JPG

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Alessandro Volta
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Re: 350m Poor speed - barely reaches 110m-download and at best 8-10m upload.

You say you’ve reset and rebooted the router?


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Message 9 of 9
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Re: 350m Poor speed - barely reaches 110m-download and at best 8-10m upload.

Issue resolved.  Despite being informed the upgrade would only take a few hours, it transpired the account upgrade was in a pending state and not fully completed.  As soon as the order was completed, within a minute or so of it happening, the router was upgraded with the correct config.  It still required a cold-restart of the router to finally see the expected performance.  Once restarted, now seeing 360m download and 36m upload.  Excellent.  Very Happy. 

Thanks to everyone who helped and the tips.

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