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CrystalGipsy
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Message 1 of 16
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350MB very poor speeds and reliabilty

Hi on 350mb and like so many others my connection speed has dropped and loosing connection. I use the Hub3 in modem mode but all my network gear is functioning normally and get great speeds internally only internet is struggling, Rebooted router/modem severa times no luck. If any VM staff watching please help as I cannot work currently over VPN  as the connection is that flakey.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1357999934.4512064 qam2
2536999984.55512064 qam4
3273999884.25512064 qam3
4458000094.4512064 qam1

 

Network Log

Time Priority Description

23/04/2020 22:29:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 13:14:55noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 13:14:55ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:16:44ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 10:32:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2020 21:29:52ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2020 15:47:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2020 05:44:52ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2020 22:04:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2020 07:53:3noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2020 07:53:3ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2020 00:22:39ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 18:44:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 01:51:35ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2020 05:59:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2020 11:46:30noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2020 11:46:30ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2020 01:55:47ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2020 21:47:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2020 16:05:8ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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CrystalGipsy
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Message 2 of 16
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Re: 350MB very poor speeds and reliabilty

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 298750000 -3.4 37 256 qam 21
2 138750000 -2.2 35 256 qam 1
3 146750000 -2.4 35 256 qam 2
4 154750000 -2.2 35 256 qam 3
5 162750000 -2.5 35 256 qam 4
6 170750000 -2.5 35 256 qam 5
7 178750000 -2.5 35 256 qam 6
8 186750000 -2.5 35 256 qam 7
9 194750000 -2.5 36 256 qam 8
10 202750000 -2.7 36 256 qam 9
11 210750000 -3 36 256 qam 10
12 218750000 -3.2 36 256 qam 11
13 226750000 -3.4 36 256 qam 12
14 234750000 -3.4 36 256 qam 13
15 242750000 -3.5 36 256 qam 14
16 250750000 -3.4 37 256 qam 15
17 258750000 -3.2 37 256 qam 16
18 266750000 -3.5 37 256 qam 17
19 274750000 -3.7 37 256 qam 18
20 282750000 -3.5 37 256 qam 19
21 290750000 -3.5 37 256 qam 20
22 306750000 -3.2 37 256 qam 22
23 314750000 -3.5 37 256 qam 23
24 322750000 -3.5 37 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.3 25 0
2 Locked 35.5 113 0
3 Locked 35.5 80 0
4 Locked 35.5 72 0
5 Locked 35.7 66 0
6 Locked 35.7 103 0
7 Locked 35.7 47 0
8 Locked 35.7 41 0
9 Locked 36.6 13 0
10 Locked 36.3 11 0
11 Locked 36.3 20 0
12 Locked 36.3 27 0
13 Locked 36.6 13 0
14 Locked 36.6 6 0
15 Locked 36.6 6 0
16 Locked 37.3 2 0
17 Locked 37.3 4 0
18 Locked 37.3 5 0
19 Locked 37.3 4 0
20 Locked 37.6 5 0
21 Locked 37.6 12 0
22 Locked 37.3 13 0
23 Locked 37.6 11 0
24 Locked 37.3 14 0
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CrystalGipsy
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Message 3 of 16
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Re: 350MB very poor speeds and reliabilty

Any technicians that can help, it's dropping to 2mb/s today. 

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CrystalGipsy
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Message 4 of 16
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Re: 350MB very poor speeds and reliabilty

Thanks Virgin for charging me for ADSL speeds.

 

spped.png

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SCA1972
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Message 5 of 16
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Re: 350MB very poor speeds and reliabilty

Hub stats look OK.  Are the speeds better at off peak times, which these days is probably between midnight and 7am?

______________________
Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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CrystalGipsy
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Message 6 of 16
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Rubbish speeds all the time

Paying for 350mb/s rarely getting 35 during the day when I need it for work. The constant fluctuatings to as low as 3mb are playing havoc with the VPN connection to work. This is not good enough Virgin at all. This is my 2nd post about this no contact from Virgin cant get to support at all. Looking on here its the entire network having issues. 

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SCA1972
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Message 7 of 16
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Re: Rubbish speeds all the time

@CrystalGipsy Please don't create multiple threads for the same issue, it doesn't get your issue resolved any quicker and is against the forum rules.  I have merged your threads.

I asked you a question on your original thread, but you have not responded. Since the lockdown a few areas are struggling with a lack of capacity, this typically results in slow speeds between 7am and midnight weekdays and all weekend but normal speeds outside of those hours.

It is not the entire network having issues.

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Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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CrystalGipsy
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Message 8 of 16
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Re: Rubbish speeds all the time

Going by the amount of threads ijn this section moaing about the same if its not the whole network its a very big portion of it. I am paying like others tor a premium service and  Virgin have falsley claimed they can meet with increased demand, they obviously cant. Some communication from them would be nice to explain the lack of a premium service I pay for Its this poor communication that gets my goat. If you cant handle the demand admit it and offer your loyal customers an explanation and a some discount. Another thing I am noticing as soon as I connect to my works VPN speeds nosedive. Soon as I disconnect they improve. Now explain why that is?

gary_dexter
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Message 9 of 16
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Re: Rubbish speeds all the time

VPN’s will truncate connection speeds...


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jbrennand
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Message 10 of 16
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Re: Rubbish speeds all the time

Also... I dont see anywhere in your posts in here that says how you are measuring speeds (i.e. Wifi or wired)?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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