Hi on 350mb and like so many others my connection speed has dropped and loosing connection. I use the Hub3 in modem mode but all my network gear is functioning normally and get great speeds internally only internet is struggling, Rebooted router/modem severa times no luck. If any VM staff watching please help as I cannot work currently over VPN as the connection is that flakey.
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Time Priority Description
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Paying for 350mb/s rarely getting 35 during the day when I need it for work. The constant fluctuatings to as low as 3mb are playing havoc with the VPN connection to work. This is not good enough Virgin at all. This is my 2nd post about this no contact from Virgin cant get to support at all. Looking on here its the entire network having issues.
@CrystalGipsy Please don't create multiple threads for the same issue, it doesn't get your issue resolved any quicker and is against the forum rules. I have merged your threads.
I asked you a question on your original thread, but you have not responded. Since the lockdown a few areas are struggling with a lack of capacity, this typically results in slow speeds between 7am and midnight weekdays and all weekend but normal speeds outside of those hours.
It is not the entire network having issues.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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Going by the amount of threads ijn this section moaing about the same if its not the whole network its a very big portion of it. I am paying like others tor a premium service and Virgin have falsley claimed they can meet with increased demand, they obviously cant. Some communication from them would be nice to explain the lack of a premium service I pay for Its this poor communication that gets my goat. If you cant handle the demand admit it and offer your loyal customers an explanation and a some discount. Another thing I am noticing as soon as I connect to my works VPN speeds nosedive. Soon as I disconnect they improve. Now explain why that is?
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Also... I dont see anywhere in your posts in here that says how you are measuring speeds (i.e. Wifi or wired)?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.