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350 --> 500, no upload speed increase

Joining in

Hi. I've recently upgraded from M350 to M500.

On M350 I was getting around 380Mbps download and 36Mbps upload.

On M500 I'm getting 480-540Mbps download, but still 36Mbps upload.

Tried multiple reboots etc to get the upload speed increased, but no luck.

I've been on the phone to Virgin 'tech' support multiple times who are worse than useless. One even told me to call Virgin Gadget Rescue to resolve the issue.

I have the Super Hub 3. Area reference 30. Have checked SamKnows Realspeed which confirms the router is getting 36Mbps upload.

Any ideas?


HI @sunniguy 

I'll send you a PM now to assist further.

Best wishes.

Forum Team

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