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rtibby
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350 Mbs paid - actual speed now 8 Mbs . WHY ?

Hello.

It's saturday evening.

My internet speed is about 8-10 Mbs . I did pay the ridiculous 52 pounds a month just to have a decent speed all the time even in the worst case scenario ....

 

Should I pay 1000Mbs to have at least 20-25 Mbs real ? (I was watching youtube and I did stop due to low banwidth !!?? - again for 350Mbs speed paid for these thieves ....)

Link to see my Virgin Speed Detected by Ookla : https://ibb.co/DYQ68GC

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Andrew-G
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Re: 350 Mbs paid - actual speed now 8 Mbs . WHY ?

When it works, VM is fast and stable.  Clearly you've got a cable connection fault.  Try phoning it in - early morning from 8:00am is a good time to try, if not text VM and hope they give you a call back.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tom_F
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Re: 350 Mbs paid - actual speed now 8 Mbs . WHY ?

HI rtibby, thanks for getting in touch.

 

I'm sorry for the problems you've had with your connection. Checking things over today it's showing there is a known area issue which is currently estimated to be resolved by 1st July.

 

If you continue to experience problems at that point please let us know so we can check for further updates and go through further diagnostics if needed.

 

Tom

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