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30megs speed


for a few weeks now i have found out that i am only getting 30megs out of 200megs when i phone for help i get know where with them i have try all the resetting back too factory settings and it does not work the setting password does not work password is [removed]

the router is stuck in modem mode

so why should i pay for 200megs when i am only getting 30megs this has been going on now for 4 days asking virgin media for help and getting no where i keep telling them the modem is  F**K

and they say not sending a new one out PLEASE HELP ME OUT OF THIS NIGHTMARE

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