Menu
Reply
Rbeck44
  • 1
  • 0
  • 0
Just joined
269 Views
Message 1 of 2
Flag for a moderator

30mb download speed - paying for 200mbs

I’ve recently “upgraded” to 200mbs. In the last 24 hours the speed hasn’t got over 30mbs with it sometimes going as low as 11mbs. It’s really frustrating!

i have the hub with wifi off and use a mesh system running off that. I have done speed tests both wirelessly and from Ethernet straight out of the Virgin hub. No use. I’ve switch off and back on again, no change.

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
182 Views
Message 2 of 2
Flag for a moderator

Re: 30mb download speed - paying for 200mbs

What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply