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dazlp
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30Mbps download on 100MB package

Hi. In the past month or so I've moved to Virgins 100MBPS package. Performance is terrible (on average I'm lucky to get 40Mbps download speeds). I invested in a TENDA MW6 mesh system (3 nodes) and switched the Virgin HUB3 to modem only mode but it's made no difference. Even when sitting next to the router/modem download speeds are terrible even when I have just the one device connected. Any ideas what else I can try?


Cheers
Daz

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Anonymous
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Message 2 of 7
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Re: 30Mbps download on 100MB package

Is this slower speed confirmed on both wired and wireless devices?

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

We can have a look for any oddities in the stats.

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dazlp
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Re: 30Mbps download on 100MB package

Hi Carl - Thanks for the quick reply. I've no wired connections - just wireless. Logs as requested are posted below:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14347500002.537256 qam29
22027500004.138256 qam9
32107500003.538256 qam10
4218750000337256 qam11
52267500002.537256 qam12
62347500002.738256 qam13
72427500002.938256 qam14
8250750000338256 qam15
92587500003.237256 qam16
102667500003.537256 qam17
112747500003.537256 qam18
122827500003.937256 qam19
132907500003.937256 qam20
14298750000438256 qam21
153067500004.338256 qam22
163147500004.538256 qam23
173227500004.538256 qam24
184027500002.737256 qam25
194107500002.937256 qam26
204187500002.737256 qam27
214267500002.737256 qam28
224427500002.237256 qam30
234507500002.237256 qam31
244587500001.736256 qam32


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.650
2Locked38.650
3Locked38.670
4Locked37.650
5Locked37.650
6Locked38.650
7Locked38.650
8Locked38.900
9Locked37.330
10Locked37.640
11Locked37.650
12Locked37.640
13Locked37.640
14Locked38.9180
15Locked38.970
16Locked38.950
17Locked38.910
18Locked37.600
19Locked37.650
20Locked37.360
21Locked37.630
22Locked37.630
23Locked37.660
24Locked36.860

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000684.15512064 qam2
2394000834.15512064 qam4
3462000654.15512064 qam3
4602999934.15512064 qam1

 

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dazlp
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Re: 30Mbps download on 100MB package

...and network logs....

 

Network Log

Time Priority Description
29/08/2020 17:01:6 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2020 17:00:16 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2020 16:47:25 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2020 13:07:2 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2020 13:06:57 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2020 13:06:57 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2020 13:06:56 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2020 13:06:56 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Any suggestions gratetfully received!!

Daz

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Anonymous
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Re: 30Mbps download on 100MB package

The stats don't look too bad to be honest, just the network log that show some errors.

Could you create a BQM (Broadband Quality Monitor) here and post the live link?

This will confirm the quality of your line.

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dazlp
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Re: 30Mbps download on 100MB package

Hi Carl. The BQM live link seems to be completely blank?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/11a8fabed5ef8a1785256f1777887b6818...

I don't think I'm doing anything wrong! 

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Anonymous
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Re: 30Mbps download on 100MB package

It's starting to build up.

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